BMW of Westlake

Excellent customer care Sales process and closing was very professional. Travis took care of the sale very professionally. guided through from start to finish.. Dan was and Sales process and closing was very professional. Travis took care of the sale very professionally. guided through from start to finish.. Dan was and Steve professionally supported the sale. More

Nonstressful and pleasant. Ken has taken care of us for many years. He's a genuinely nice and knowledgeable fellow. We would confidently recommend Ken and BMW of Westlake. Ken has taken care of us for many years. He's a genuinely nice and knowledgeable fellow. We would confidently recommend Ken and BMW of Westlake. More

New lease Great experience. Disappointed that the female sales person I worked with is not there anymore. Bummer that there are no females in sales or finance r Great experience. Disappointed that the female sales person I worked with is not there anymore. Bummer that there are no females in sales or finance roles. But I always have a good experience here. More

Went smooth Looked at the car, looked at other cars, thought bout it, decided BMW, Jimmy found the car far away, got it here, worked through the process with Jimm Looked at the car, looked at other cars, thought bout it, decided BMW, Jimmy found the car far away, got it here, worked through the process with Jimmy & Mike N. quickly & efficiently. Slowest part was me trying to follow Harry's training. Definitely in the mix in 36 months. More

Acceptable, not exceptional My loaner car was ready when I arrived. I had to arrive late and was accommodated well. The employee I worked with was kind and knowledgeable. I ha My loaner car was ready when I arrived. I had to arrive late and was accommodated well. The employee I worked with was kind and knowledgeable. I had discount coupons and there was some question about what they covered and I was told I did not read the fine print and I was disappointed that that would even an issue. I was not contacted when my car was ready but I think that was an error and not intentional. No one explained my bill and showed me where my discount was applied or how much was applied (it was a little confusing between percentages and money off per task). I was just told the total and assured that it was applied. More

2016 BMW 328i Jerry Mancini and team went all out to assist me with my trade to upgrade to a 2016 328i. Although the dealership was very busy on a rainy Saturday, J Jerry Mancini and team went all out to assist me with my trade to upgrade to a 2016 328i. Although the dealership was very busy on a rainy Saturday, Jerry took into account that I was visiting from out of town and really wanted to take delivery of the car on that day. He and the rest of the team got my paperwork done, trade-in processed, the new car serviced and prepped for delivery by mid-afternoon. This was a very smooth transaction complicated only by myself. Jerry was very helpful in walking me through a number of purchase/financing options available to me. More

Great Experience all around I looked for my new BMW at several different dealerships in Ohio, Pittsburgh, Erie and New York area. Ken and BMW of Westlake did a great job getting I looked for my new BMW at several different dealerships in Ohio, Pittsburgh, Erie and New York area. Ken and BMW of Westlake did a great job getting me exactly what I needed. They have been very accommodating with the couple of things that needed to be repaired on the new car. Great experience More

Christian Definitely Met Our Expectations We had been waiting for the recall part to become available for our 750 and Christian was able to have that brought in for install, provide a loaner, We had been waiting for the recall part to become available for our 750 and Christian was able to have that brought in for install, provide a loaner, do a through safety check, and complete all tasks in a very timely manner. It was a great and positive experience with the customer being a very important part of the BMW Westlake experience. Thank you! More

Great service this time around I had a brake issue that wasn’t fixed the first time around. However, this time they replaced my brakes at no charge (warranty issue) and were prompt I had a brake issue that wasn’t fixed the first time around. However, this time they replaced my brakes at no charge (warranty issue) and were prompt and courteous More

Interested in new car. Considering BMW Visited Dealership. Met with salesman. All questions answered. Scheduled test drive . The advertised car I had come to see was not available for 1 Visited Dealership. Met with salesman. All questions answered. Scheduled test drive . The advertised car I had come to see was not available for 1 month. Test drove a larger one. Cost over $20,000 more. Jerry was knowledgeable, easy going and did not pressure me. I was interested in a new or used car. More