BMW of Westlake

Best experience ever! Had the best experience ever in purchasing my BMW 535i xdrive. Greg was phenomenal in satisfying the requirements. The entire staff at BMW Middlebur Had the best experience ever in purchasing my BMW 535i xdrive. Greg was phenomenal in satisfying the requirements. The entire staff at BMW Middleburg fo above and beyond what is expected. Thank you More

Another GREAT experience ! Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the tran Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the transaction "fair" for both parties - My previous salesperson was no longer at the dealership, so I dealt with a new rep Chad Cyru - he was very easy to work with, and very knowledgeable about the car and all its options - Whenever service is needed, this dealership really shines and always exceeds our expectations - I could not be happier with how we have always been treated ! More

Outstanding. Best new car buying experience I have had. The whole process of ordering and taking delivery of my 230i was phenomenal. I am a person who is extremely picky (absolutely no frills, if possible, The whole process of ordering and taking delivery of my 230i was phenomenal. I am a person who is extremely picky (absolutely no frills, if possible, but performance oriented) about how my new cars are equipped. Advisor John Redden listened to me and patiently accommodated and handled my order exactly as I requested. I knew this was going to be a lengthy process but he kept me informed as to developments from my 230i's production in Germany through its transportation and arrival at BMW of Westlake. The complete experience, including price negotiation, was highly professional. I highly recommend John Redden if you are looking to purchase new. More

Very positive experience - friendly, respectful, organized I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I found Westlake after searching for a BMW X5 through USAA. Chad Cyrus immediately reached out to me with choices that met my requirement. Although I didn't immediately return his call or email, Chad would follow up periodically in a timely and respectful manner that wasn't pushy. Once I had narrowed down my search to a more specific price range and vehicle package, I responded to Chad with my wishlist and price range. Chad immediately provided me with various options that worked for me. Chad was a pleasure to work with and answered all of my questions and was very courteous and respectful during all correspondence either through emails or phone calls. Chad also made himself available at all hours and would respond regardless of time of day, whether he was at the dealership or off work. Once we got close on the deal, Chad brought in Bob Strecker (manager) to answer a few specific questions I had in regards to pricing, which I greatly appreciated. Instead of feeding me with guesses, he brought in Bob who was able to answer all of my questions and a provide additional color on same. Once I decided to move forward and purchase my car at Westlake, I simply sent Chad a text and said that I would be there in a little over 2 hours (drove from Pittsburgh). When I arrived, the car was detailed and waiting for me. As expected, the dealership is quite large. Regardless, I had no problems finding Chad who, without ever meeting me in person, greeted me shortly after walking through the door. After introducing myself to Chad, Bob Strecker came over and quickly introduced himself as well. From there the process was streamline: spoke about some high-level items with Chad, went out to see the car, and then met Nez Faraj (BMW genius) to review all of the car's features. During the tutorial process with Nez, I noticed a small dent and scratch on the rear bumper and right wheel well (it should be noted that the car was a retired service vehicle). Immediately, Nez notified Chad, who notified Carl Whelpley, the Service Manager. All immediately apologized for the oversight and Carl set up arrangements for the pieces to be replaced by a BMW dealer near my home. Once this small issue was ironed out and Nez finished his tutorial, I completed the sale process with Mike Niedzwiecki. Much like my previous encounters with staff members, Mike was equally courteous and respectful. Mike, didn't try to sell me on items I didn't want and clearly explained all of the paperwork in a clear, concise and easy to understand manner. Although it was a busy day (probably a typical Saturday) and despite the fact there was a decent amount of paperwork, due to the transaction involving a trade-in and purchase, Mike got me in and out of his office in less than 30 minutes. From that point, Chad had already put the plate on my new car, gave me the keys and it was time to return home to the Burgh (happy). More

Best experience I ever had purchasing a new vehicle. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. Westlake BMW provided a supportive and comfortable environment during the delivery of my new car. I felt like the entire staff was there just for me. I was greeted by the manager at the door and attended to throughout the process. Every employee from the manager and finance manager through the BMW genious was friendly and accommodating. I highly recommend BMW if Westlake. More

Very positive experience! Since 2006 our client advisor is John Caruso. We keep coming back not only because of the quality of the cars but personal service provided by John. A Since 2006 our client advisor is John Caruso. We keep coming back not only because of the quality of the cars but personal service provided by John. Attention to details, personal approach to our needs makes us loyal customers for a long time. We highly recommend this dealership and John Caruso particularly. Thank you John for your service for many years. More

Awesome people Purchased a 2011 Lotus Evora. Staff was very friendly and was able to tell me a lot about a pretty rare car. Actually enjoyed the experience of buy Purchased a 2011 Lotus Evora. Staff was very friendly and was able to tell me a lot about a pretty rare car. Actually enjoyed the experience of buying a car!! Go figure. More

Great car from a great dealership John and Adam helped located the perfect X5 quickly - and had it delivered from Indiana in a few days. Dirk's walk-thru at delivery was excellent. I f John and Adam helped located the perfect X5 quickly - and had it delivered from Indiana in a few days. Dirk's walk-thru at delivery was excellent. I felt completely comfortable driving away. I visited two other dealerships before buying from the Westlake group. Thanks! More

Friendly&Fast Service Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and everyone is nice and kind. More

Found my car on the web, got exactly what was advertised!! 2014 BMW 428i AWD Convertible, I saw it on their website 5/23, texted them, was there the next day, 5/24, took a cruise through Westlake Ohio and purc 2014 BMW 428i AWD Convertible, I saw it on their website 5/23, texted them, was there the next day, 5/24, took a cruise through Westlake Ohio and purchased it that day. Incredible ride, less than 11,000 miles, a real eye catcher. Ken Delk was extremely professional and very helpful! Kudos to Justin as well for helping my wife understand all the electronics. I will definitely shop here again the next time I am looking for a beautiful car. More