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BMW of Westlake
Westlake, OH
4,558 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,558 reviews
December 21, 2017
Prompt Professional Service Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as pr Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as promised by the service staff! More
by CV335
Employees Worked With
December 21, 2017
Great experience, very good to deal with. We just bought a new BMW X3 from BMW of Westlake. Everyone was very nice. The dealership is beautiful. Or salesman Jerry Mancini was very knowledgeabl We just bought a new BMW X3 from BMW of Westlake. Everyone was very nice. The dealership is beautiful. Or salesman Jerry Mancini was very knowledgeable and a joy to work with. More
by Joe Fleming
December 20, 2017
Great service. I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, and getting the service scheduled and done efficiently. More
by rw641
Employees Worked With
Jim Strunk
December 19, 2017
Pleasant Experience This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can wa This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can walk you through without any hassles or games. This time we did most of work over the phone saving me a lot of time. He doesn't pressure you to close the deal today. Also, no arm twisting for extras when it came time to sign paper work. Everything was clearly spelled out and handled efficiently. More
by First BMW
December 18, 2017
Outstanding Experience! Jerry did a fantastic job both in finding the exact model and color of the CPO 320i that I was looking for, and making sure the transaction went as sm Jerry did a fantastic job both in finding the exact model and color of the CPO 320i that I was looking for, and making sure the transaction went as smooth as possible. Great Followup after the sale to make sure I was happy! Nate was great at demonstrating all the features of the vehicle. Michael made sure that the paperwork and finance part of the transaction was fast and efficient. A very positive experience overall. More
by Cliff
December 17, 2017
Great CPO Purchase Experiance Working with Jerry was a great experience. He was clear and easy to work with. Walking in as a 23 year old I came in expecting to be ignored. Ye Working with Jerry was a great experience. He was clear and easy to work with. Walking in as a 23 year old I came in expecting to be ignored. Yet, I was treated with courtesy and respect as would any client looking to purchase a BMW. My experience went without any hitches and Jerry was always there to respond to any of my questions or concerns the minute I had them. Overall great experience, I look forward to buying a BMW again from Jerry. More
by Nestor
December 15, 2017
Great service We are customers of BMW of Westlake for many years. Keep coming back for a great service, pleasure to be at this place. Our salesman John Caruso is th We are customers of BMW of Westlake for many years. Keep coming back for a great service, pleasure to be at this place. Our salesman John Caruso is the best. Thank you, John. Highly recommending this dealership, come to see for yourself. More
by Larisa
December 04, 2017
What a great experience! BMW of Westlake is a top notch dealership, and everyone we dealt with was helpful, and professional. Ken Delk took care of all the details and made ou BMW of Westlake is a top notch dealership, and everyone we dealt with was helpful, and professional. Ken Delk took care of all the details and made our car buying experience a real pleasure. We highly recommend them. More
by Lisa17
December 02, 2017
Very happy customer John Redden is a great guy, very easy to work with. smooth, simple, everything transparent, we get the deal done within 1 hour and my family is very h John Redden is a great guy, very easy to work with. smooth, simple, everything transparent, we get the deal done within 1 hour and my family is very happy. More
by RUSONG WANG
Employees Worked With
December 01, 2017
Great guy to work with. Ken Delk and BMW of Cleveland are great to work with. Ken is responsive, straight forward and treats you like he wants to be treated. Great guy to wo Ken Delk and BMW of Cleveland are great to work with. Ken is responsive, straight forward and treats you like he wants to be treated. Great guy to work with! More
by Mep27
Employees Worked With
