BMW of Westlake

Great deal on lease This dealership is very professional and I had a great experience leasing my first BMW. Everything was explained thoroughly, my car was perfectly clea This dealership is very professional and I had a great experience leasing my first BMW. Everything was explained thoroughly, my car was perfectly cleaned before picking it up and I feel like I got a great deal. More

Recent purchase of BMW X3 I started looking for a BMW X3 online beginning in Spring 2017. I first visited BMW of Westlake in July 2017. I met with Jerry Mancini and told him w I started looking for a BMW X3 online beginning in Spring 2017. I first visited BMW of Westlake in July 2017. I met with Jerry Mancini and told him what I was looking for. I was very particular in that I wanted a white X3 with a black leather interior. It needed to have heated seats and steering wheel, moon roof and back up camera. They did not have one on the lot at that time so my search continued. During this first visit I was very impressed that Jerry thought he knew my boyfriend, even though he had never been to BMW. Jerry knew him because my boyfriend's dad had bought two cars from BMW the previous year and Jerry remembered him, even though he was not the sales person. It made me feel as if the sales people at BMW of Westlake were not just trying to get a sale, they truly cared and remembered the people who came through those doors. The months continued and so did my search. I visited Jerry a couple more times to discuss possibility of leasing and to ask his advice about a car I had found in New York. Each time he was extremely helpful and full of information. Each time a white X3 with a black interior came into the store, Jerry would call me. He would call me even though he thought that car was out of my price range or too high on miles just to let me know and make the decision. I really appreciated that. Finally in November my car came onto the lot! I was the first person to be called about the car. It was exactly what I had been looking for (and turns out even better and had more things that I hadn't been looking for, but really enjoy.) I am thrilled to finally have the car I've waited so long for. Once I went through the buying process I met with Mike in Finance. He walked me through the buying process and never once pressured me to buy any "extra features" When I decided I wanted to have the tire package, he even gave me a discount because it was my first BMW! He could not have been more helpful explaining all the paperwork I was signing. Through this process I spoke through email, on the phone, or in person with many many sales people. Several nagged me about cars even though I was detailed about what I wanted. Others pressured me to put down a deposit. And others I felt just wanted the sale. I never once had this negative experience with Jerry, Mike, or BMW of Westlake. Jerry never nagged me or pressured me. He waited until what I wanted came in and then he would contact me. Even when I knew I wanted this car he did not pressure me to put down a deposit immediately. I could not be happier with my new car or my service at BMW of Westlake! More

First Rate Experience The experience I received in looking for and ultimately purchasing my new X6 was 2nd to none. Without question would I recommend this dealership an The experience I received in looking for and ultimately purchasing my new X6 was 2nd to none. Without question would I recommend this dealership and work with Howard Schneider again on a future purchase. Howard's attention to detail through this process was great and he was extremely patient as he guided me through the available models as I looked for the "right one". A big thanks to the rest of the team (Mike and Nez) as they helped my finalize the purchase transaction as well as educating me on the many features on my new vehicle. Thanks again to all! More

Fantastic Dealership I have purchased a X5 previously and leased a 440i Gran Coupe most recently. I have had great experiences on both occasions. They have a very large I have purchased a X5 previously and leased a 440i Gran Coupe most recently. I have had great experiences on both occasions. They have a very large inventory of cars and they were able to work with me to find mutually beneficial deals. From working with my sales representative, Ken Delk, to completing my lease transaction with Mike Niedzwiecki, and going over the intricacies of my new BMW with Ned Lieb, it was a pleasurable experience. I can recommend this BMW dealership to anyone! More

Great customer service by Howard Schneider Howard was so helpful when finding the perfect model for me. He even worked with me on his day off to secure a vehicle I wanted. I appreciated all his Howard was so helpful when finding the perfect model for me. He even worked with me on his day off to secure a vehicle I wanted. I appreciated all his help and how easy he made the sale for me. Thanks so much Howard! More

The BEST salesperson ever Q was exceptional and patient. Q and Steve have great teamwork. Not once did I feel pressured. I will return again when it’s time to get another vehic Q was exceptional and patient. Q and Steve have great teamwork. Not once did I feel pressured. I will return again when it’s time to get another vehicle. I will definitely recommend all my family and friends to the Middleburg Hts BMW dealership. More

FIRST CLASS OPERATION Never even knew BMW of Westlake existed till a month ago when I spotted a CPO car. Every stage of the process was conducted in a professional manner. Never even knew BMW of Westlake existed till a month ago when I spotted a CPO car. Every stage of the process was conducted in a professional manner. Ken Delk (Senior Sales) is great guy, he was never pushy. Answered all my questions and obtained the records i wanted promptly. Although we came 15 minutes to close,he took his time and let us go for a long test drive. Very professional during the evaluation of my trade in. I would definitely work with him again. Naz Faraj (product Genius) showed everything we needed to get familiar with the car very quickly. His knowledge about the car was amazing. He is a walking operator's manual!! Overall definitely recommend this dealership!! More

2015 X1 I purchased my certified pre-owned X1 on Sept 15. I was given good service that day, or so I thought. I was told by my salesperson that he would ord I purchased my certified pre-owned X1 on Sept 15. I was given good service that day, or so I thought. I was told by my salesperson that he would order the plates, I was told by the finance person that he would connect me with an insurance person that would save me some money. It turns out that my plates were never ordered, the insurance person did not call me, and I think I found an error on my sales contract. I called the finance person back last week and he never returned my call. In a nutshell....promises were made the day of the sale and then did not materialize. I chose this dealership because they are so close to my home. The best, most courteous service I have received has been the guys that showed me the features of my car and the guys in the service dept that wash my car when I bring it in. I regret not shopping around. More

Expections met! This was my first visit to the dealership , I saw the car on line , Jerry got back to me shortly after I contacted him. The whole buying process wen This was my first visit to the dealership , I saw the car on line , Jerry got back to me shortly after I contacted him. The whole buying process went smoothly, with no pressure , the staff were courteous and willing to negotiate. Overall very happy with the purchase and the shopping experience. Would highly recommend this dealership. More

Great place I enjoyed working with Q and the staff at Ganley BMW. They were very professional and worked hard to satisfy me. I appreciate the exceptional follow u I enjoyed working with Q and the staff at Ganley BMW. They were very professional and worked hard to satisfy me. I appreciate the exceptional follow up as well. I highly recommend Q if you are looking for a new or used quality vehicle. More