BMW of Westlake

Enjoyable buying process with a great team From the moment I entered the airy showroom until I departed with my art form on wheels I experience a united culture from the staff. They understood From the moment I entered the airy showroom until I departed with my art form on wheels I experience a united culture from the staff. They understood the emotional impact of relationships and the bond between the brand and the customer. They made this process enjoyable without being annoying. More

Great Experience First time BMW owner. Truly enjoyed buying experience. Process was easy and light. Howard did great job in getting me information and why one model ye First time BMW owner. Truly enjoyed buying experience. Process was easy and light. Howard did great job in getting me information and why one model year might be better for me or not, More

Best car sale EVER Q is hands down awesome. Q understood what was important to me and made my transaction smooth and easy. He is honest and very knowledgeable about al Q is hands down awesome. Q understood what was important to me and made my transaction smooth and easy. He is honest and very knowledgeable about all car makes and I was very impressed with his service and demeanor. I would definitely look him up the next time I'm in the market. Excellent job Q! More

Purchase of 2017 4 Series First met John in 2007. Assisted me with my first purchase. Most professional and knowledgeable. Just took delivery on my fifth vehicle. John has First met John in 2007. Assisted me with my first purchase. Most professional and knowledgeable. Just took delivery on my fifth vehicle. John has more than earned my trust and admiration. Cameron is the "Genius" inasmuch as he walked me through the technical aspects of the car. Not being tech-savvy, he spent as much time as needed explaining how everything works. Never had a navigation system before - now I know how to use it. Mike handled the paperwork. No complaints. Highly professional. More

Wonderful experience My salesman Greg Kasmer was GREAT!!.....I went in to purchase a 2009 BMW and I felt I was treated the same as if I was purchasing a brand new BMW! Ex My salesman Greg Kasmer was GREAT!!.....I went in to purchase a 2009 BMW and I felt I was treated the same as if I was purchasing a brand new BMW! Excellent buying experience all the way around including paperwork with Dan on day of pick up. I found a small issue and contacted Manager Adam and I have been assured once I bring it in the problem will be resolved, YAY! I will definitely look to Greg and Westlake BMW for my next BMW purchase : ) More

We were greeted immediately with respect and accomadation. As soon as we arrived we were respectively greeted and accomadated by having another car brought in to show us. We asked to be taken for a test drive As soon as we arrived we were respectively greeted and accomadated by having another car brought in to show us. We asked to be taken for a test drive in two cars, which Greg did. After discussion about the cars and procedure to complete a sale, we went home and discussed the situation. When we called Greg back the next day, he agreed to have the BMW we chose ready for us and he and the others involved proceeded to complete the sale with professionalism. This was the second time we used this dealership because we were pleased with the job they did! More

WOW---" THAT WAS EASY" Professionalism------describes a lot of people and usually not always people in the auto industry....but "Q" was great. I live in KY and because this Professionalism------describes a lot of people and usually not always people in the auto industry....but "Q" was great. I live in KY and because this purchase was initiated over the phone I was relying on his honest answers to my questions. I flew up to Cleveland this week to finalized paperwork and see the car in person for the first time. This cars condition was actually better than he described ! "Q" picked me up at the airport, dropped me by the bank so I could get a cashiers check and I was on the road within an hour. A great experience !!! More

Excellent BMW Buying Experience!! Thanks to John Redden, our first BMW buying experience was very positive and stress-free. He did a excellent job of showing us the different BMW model Thanks to John Redden, our first BMW buying experience was very positive and stress-free. He did a excellent job of showing us the different BMW models, assisting us in placing the custom order, keeping us informed of the progress of the build, and finally facilitating the purchase process. It was first class service all the way. Justin Niedzwiecki was a genius at showing us all the great features in our new BMW X1. Thank you BMW of Westlake. More

First class all the way! The entire experience looking for and purchasing a Certified Pre-Owned BMW with BWM of Westlake was first class all the way. I had high expectations a The entire experience looking for and purchasing a Certified Pre-Owned BMW with BWM of Westlake was first class all the way. I had high expectations and those were not only met, but were exceeded. More

Thank you, Howard!!! My husband and I both loved working with Howard. All the stresses I've experienced with the car buying process in the past were forgotten this time! H My husband and I both loved working with Howard. All the stresses I've experienced with the car buying process in the past were forgotten this time! He listened to what our needs were, based on our family size and finances. He knew the car to fit these needs wasn't on their lot at that time. But he went looking and found us our beautiful new car and we couldn't be happier! More