BMW of Westlake

Service call This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and c This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and courteous. This is why I've purchased 3 BMW's from Ganley. More

Quick, thorough, transparent, and positive "Q" made the used car buying experience quick & easy for me. I had an idea of what I wanted to when I arrived we got right to business and a test driv "Q" made the used car buying experience quick & easy for me. I had an idea of what I wanted to when I arrived we got right to business and a test drive. After the test drive, I was ready to buy and we took care of all of the paperwork that night. He had the car cleaned and prepared for delivery and I picked it up a few days later. More

Great service Always a good experience whether it's with sales or service. I've purchased two cars from this dealership, both through the same sales person, John C Always a good experience whether it's with sales or service. I've purchased two cars from this dealership, both through the same sales person, John Caruso. He's very helpful, even if it's a question after the sale. More

This is the best dealership to deal with !! Q was very helpful and helped me pick out the perfect car! This is the 2nd car I have bought from him and his manger Steve always take good care of me Q was very helpful and helped me pick out the perfect car! This is the 2nd car I have bought from him and his manger Steve always take good care of me and my family when we come in! I wouldn't buy a car anywhere else thanks again Q and Steve More

Excellent service and personnel! Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made a Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made available and their first priority is servicing my car. I usually deal with Brittaney Quick and she's great. More

Excellent service Bought the car through USAA and we drove 125 miles from Columbus because this dealership had the particular car I wanted. When I arrived, the car was Bought the car through USAA and we drove 125 miles from Columbus because this dealership had the particular car I wanted. When I arrived, the car was waiting in front and ready to test drive! Low key and very professional staff. More

Excellent service! I had originally decided on a Mercedes and started the paperwork when I decided to browse around the BMW dealership. I came in and left the same day w I had originally decided on a Mercedes and started the paperwork when I decided to browse around the BMW dealership. I came in and left the same day with my BMW due to Q's dedication to get me in a new car right then and there and the great deal he was able to make for me. I appreciated his honesty and patience and the fact that he stayed WELL after closing hours just so I could have the car the same day! Will definitely work with him again in the future and recommend him to others! More

Very professional in all aspects I visited BMW of Westlake when looking to lease a new BMW X1. My reasons were their proximity to our house and good previous experience in servicing I visited BMW of Westlake when looking to lease a new BMW X1. My reasons were their proximity to our house and good previous experience in servicing first our 2004 325i convertible and now our 2012 128i convertible. Upon arrival I was greeted by Sales Consultant Alicia Taylor who handled my transaction. I was impressed with Alicia's professionalism and knowledge of the vehicle. I was trading in our 2013 MINI Clubman S. The financial negotiations were taken care of smoothly, respectfully and quickly by Alicia and Adam Moon.. While the initial paperwork was being drawn up I was offered a chance to drive one of the new I8 hybrids with Dirk Steffen. Out of my price range but a real unexpected treat for a "car guy". We arranged to have the X1 ready two days later and the delivery also went smoothly with the vehicle completely detailed and checked out. I was given a operation and feature run through by Cameron LaPorte who answered all of my initial questions. My wife will be going back for an "encore" class this week. All in all I feel that the buying and delivery experience couldn't be improved upon and I wouldn't hesitate to recommend BMW of Westlake to any prospective BMW shoppers. I look forward to having the X1 serviced by them over the next 4 years. More

My First BMW As a young professional who is inexperienced in purchasing a car, I could not have asked for more from Q. We communicated for over a month, brainstorm As a young professional who is inexperienced in purchasing a car, I could not have asked for more from Q. We communicated for over a month, brainstorming cars and sending links back and forth to make sure he understood exactly what I wanted. He was incredibly patient each time I changed my mind, and finally found me an unbelievable deal on a car I never thought I could afford. He was overly generous with my trade-in, offering well above all competing dealerships in the area. Q has an incredible talent with people and cars. He treated me as family from the first moment, and gave honest and knowledgeable information throughout the entire process. I will never buy a car from anyone else. Thank you again to the whole BMW team, I appreciate all of your kindness that made this stressful process enjoyable! More

Greatest car buying experience. I'm a return customer and never buy an automobile anywhere else. The Dealer Operator, and Ken Delk are the most knowledgeable and friendly persons at I'm a return customer and never buy an automobile anywhere else. The Dealer Operator, and Ken Delk are the most knowledgeable and friendly persons at the Ganley Organization. More