Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,559 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,559 reviews
August 28, 2024
Very nice and prompt. Answered all the questions I had. Explained everything clearly. Good job. Answered all the questions I had. Explained everything clearly. Good job. More
by PSTANTON002
Verified CustomerEmployees Worked With
August 27, 2024
Most excellent. Very accomplished. Great service. Caring. Fast. Wow wow wow w w w w Very accomplished. Great service. Caring. Fast. Wow wow wow w w w w More
by JJK
August 27, 2024
BMW of Westlake does excellent work. Their service department is top notch. They finish the work in the estimated time and the prices are competitive with local garages. Their service department is top notch. They finish the work in the estimated time and the prices are competitive with local garages. More
by JEZUZEK
Employees Worked With
August 27, 2024
Great to work with and nice waiting room. Was informed all the time. Highly recommended. Was informed all the time. Highly recommended. More
by Tucson
August 27, 2024
Was thrilled to have an awesome service center finally. Such a nice change from Cleveland bmw. They are awful. Instead of rude and incompetent westlake bmw was friendly efficient and competent. Most defin Such a nice change from Cleveland bmw. They are awful. Instead of rude and incompetent westlake bmw was friendly efficient and competent. Most definitely going there from now on for all my bmw needs. Thank you brittany!!! More
by trsoed
Employees Worked With
August 26, 2024
I was able to get my car in for service on very short notice. The staff was very helpful. notice. The staff was very helpful. More
by rriver
Employees Worked With
August 23, 2024
Quick. Made my visit comfortable, didn’t pressure about purchasing additional services and repairs. Offered to relax and have a coffee and was left alone. Made my visit comfortable, didn’t pressure about purchasing additional services and repairs. Offered to relax and have a coffee and was left alone. More
by DANIELMATTHW
Employees Worked With
August 23, 2024
Exceptional service each and every time we bring our cars to BMW of Westlake. Brittaney is a wonderful service advisor. When she takes our car in, we know it will be done as promised! to BMW of Westlake. Brittaney is a wonderful service advisor. When she takes our car in, we know it will be done as promised! More
by ABUZEUS
Employees Worked With
August 23, 2024
I called Andrew over the phone and mentioned the problem that i was having and right away he didn’t hesitate to tell me bring the car and have a loaner waiting for me on Saturday afternoon. That was somethi that i was having and right away he didn’t hesitate to tell me bring the car and have a loaner waiting for me on Saturday afternoon. That was something i couldn’t ignore. More
by NATEMANSOUR1
August 22, 2024
Much better experience than I had in a previous visit. Brittany was always in contact as soon as she had information to pass on. Brittany was always in contact as soon as she had information to pass on. More
by offoffbroadwayfloral
