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BMW of Westlake - Service Center

Westlake, OH

4.7
1,990 Reviews

1,990 Reviews of BMW of Westlake - Service Center

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May 06, 2025

Always a pleasant one. Keep up the good work. Professional, helpful. I missed seeing the woman o normally work with. She must have been off More

by LLBRATTAIN
Recommend Dealer
Yes
Employees Worked With
Matthew
May 06, 2025

Hands down Brittany Quick is the best. She is attentive and professional and honestly the reason we go to Westlake BMW?? More

by LLBRATTAIN
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
May 05, 2025

Cory was fantastic. He took the time to understand the situation and found a great timely solution. He kept us informed throughout the process. He is an asset to your or More

by Tom D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

Matthew usually seems to be the person to help me in the service department. He Is always super nice. He lets me know the recommended services without making me feel pressured. I appreciate that greatly! T More

by Vanessa E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service checkout girl, 5 stars!
May 06, 2025 -

BMW of Westlake responded

Vanessa, we are very happy we could provide you with a positive experience!

May 03, 2025

Great Although the service took longer than expected, the communication was great and they even delivered my car to me as I was unable to pick it up More

by wapugh1129
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 06, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 03, 2025

Everyone is friendly and helpful. Service was quick. Dealership is clean and has electrical access to charge devices while you wait. More

by mariagteska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

BMW of Westlake responded

Maria, we're glad to hear you enjoyed your visit.

May 02, 2025

Too expensive but Cory takes care of me so I'll keep coming back. Cory takes care of me. More

by GOODELLE
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 02, 2025

Professional, polite experience. With the high level of competence and skill that I always expect from BMW of Westlake More

by BKORODEWALKER
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
May 05, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

May 02, 2025

I was provided with Detailed and personalized assistance from staff every step of the way. On time, professional, helpful and supportive More

by Juliabowler13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 05, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

May 02, 2025

Friendly service and done on time. Convenient location. Highly recommend this dealership. Brittany is a pleasure to work with More

by DRAMELLA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

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