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2,031 Reviews of BMW of Westlake - Service Center
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June 17, 2025
The video technology they use to show me the problem with my car was exceptional and made a difference in my overall dealer experience. my car was exceptional and made a difference in my overall dealer experience. More
by SSOMMERS1
Verified Customer
June 17, 2025
Always friendly. Excellent customer service. Car alignment went well and was explained so I could understand it. Excellent customer service. Car alignment went well and was explained so I could understand it. More
by DCSPENCE1
Employees Worked With
June 17, 2025
Matthew was great. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. He kept me up to date with what was going on with my car and was clear in explaining what was wrong and what needed to be done. More
by CATHERINEARORA
Employees Worked With
June 13, 2025
Kevin W. took care of me and I have nothing but the best to say about the service he provided me. He took the time to explain everything to me and provided me took care of me and I have nothing but the best to say about the service he provided me. He took the time to explain everything to me and provided me with all details. I look forward to seeing Kevin on my next appointment. Not everyone provides good service so I definitely appreciate Kevin’s kind attitude and patience. Thank you! More
by Lanacovic
Employees Worked With
Kevin Wagner
June 10, 2025
The service center is respectful and works to reduce stress in all interactions. I’ve been treated well by this department so far. stress in all interactions. I’ve been treated well by this department so far. More
by KRISTINMEYERS81
Employees Worked With
June 10, 2025
I contacted the service center from a parking lot in westlake when my car started making very loud noises. Kevin suggested we have the car towed as it might not be safe to drive. Kevin kept us informed westlake when my car started making very loud noises. Kevin suggested we have the car towed as it might not be safe to drive. Kevin kept us informed as a diagnostic was preformed. The problem was diagnosed and repaired. Kevin did an outstanding job taking care of us and my BMW. More
by BABARBOUR
Employees Worked With
Kevin Wagner
June 10, 2025
Kevin very accommodating and professional. Did not suggest superfluous service and costs that were, alternatively, recommended by Toledo dealer. Did not suggest superfluous service and costs that were, alternatively, recommended by Toledo dealer. More
by JMCKINSTRAY
Employees Worked With
Kevin
June 10, 2025
Very veryvery very very very Very very good very good very good very nice very good very good very nice very good More
by GRE45
Employees Worked With
June 08, 2025
Matt, the service team member was great to work with. They provided a loaner car for me and kept me informed as the service progressed. They provided a loaner car for me and kept me informed as the service progressed. More
by LLKRED
