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BMW of Westlake - Service Center

Westlake, OH

4.7
2,010 Reviews

2,010 Reviews of BMW of Westlake - Service Center

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May 28, 2025

Was good and efficient They did a great job quickly finishing my car and I was in and out quickly! More

by dpler3
Recommend Dealer
Yes
May 27, 2025

Everything went as planned, no mistakes or unforseen add on problems. Everything went on quite efficiently. More

by JMIESCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin C Wagner. Service Department
May 27, 2025

Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I More

by MELENDEZ.MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

The whole team was very well informed and explained all the procedures well. I felt like they cared about taking care of my car. More

by Rego, Shirley
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 24, 2025

Excellent dealership with great staff! It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of More

by KevinPhamUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

BMW of Westlake responded

Hi Kevin, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

May 21, 2025

While there service is a five star rating the dealership was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was e More

by CARLHOSFELD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

Carl, we truly appreciate your honest feedback.

May 21, 2025

The dealership was clean and organized, pleasant and organized. I was kept informed on the status of my vehicle because I had a service loaner More

by JGHEZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 21, 2025

Everyone was very professional and nice, i will be returning soon for a service on my vehicle More

by ISABELLEROSALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

Isabelle, thank you for your kind words and this wonderful review!

May 20, 2025

It was a nice experience, quick, clean, easy to get work done with complimentary wifi More

by CJACKSON.GOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

May 20, 2025

I had a tire replaced. afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires More

by tpq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

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