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BMW of Westlake - Service Center

Westlake, OH

4.7
1,981 Reviews

1,981 Reviews of BMW of Westlake - Service Center

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February 20, 2025

Replaced front brakes at 9900 miles on 228ix 2022 due to a hung caliper. Only in board pad worn. Charged me half…should have be full covered under warranty as not a normal failure. Almost $400 3 out of 5 More

by TERRYRENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Had my car in for service and they promptly diagnosed the problem and remedied it. More

by jpd1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Timely, pleasant, easy to work with. I’m never worried or concerned when I have to take the car in for servicing. More

by JGRECO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

February 18, 2025

Service and the people were great, but I bought a brand new set of Perelli tires and they were filthy they cleaned up nice but More

by gschudel
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

February 17, 2025

Treated me fairly. Timely and good service advisor.thank you very much Don’t tell me how much to write. That’s pissing me off More

by DAVID.FAGNILII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 16, 2025

Very professional, got me in and out in a timely manner. Very accommodating to my schedule. More

by Tedkrawecevl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Westlake responded

We are glad we could help!

February 16, 2025

Always fast and efficient service. They have best customer service. They always go above and beyond. More

by jarar60824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

February 15, 2025

Skilled, highly-trained mechanics with a service department that provides exceptional customer service— I wouldn’t take my car any place else. More

by SMPANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Service was excellent, transparent, quick, and friendly. You should not require fifteen words to describe a car service. More

by AJM27C0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

February 15, 2025

I brought my BMW 528i into Westlake. Andrew was a God send. He help me identify the problem, was courteous, and attentive. Not to mention I was in and out quickly. I highly recommend BMW More

by E.Strong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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