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BMW of Westlake - Service Center

Westlake, OH

4.7
1,981 Reviews

1,981 Reviews of BMW of Westlake - Service Center

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December 11, 2024

Great service. Andrew was courteous and very helpful and all work was done quickly and thoroughly. More

by S1freemen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 11, 2024

I take my 7 series to BMW of Westlake because they are friendly and courteous. Good place to hang out and work while service is being done More

by SEAN.OREILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

BMW of Westlake responded

Hello Sean, thank you; we appreciate your feedback!

December 10, 2024

"Exceptional service, seamless process, knowledgeable staff, and unmatched quality – a truly satisfying experience!" Best service More

by MAHESHEEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

December 10, 2024

The video that was taken to let me know what they’re working on was a great way to keep me updated. Andrew was great to work with. I was in and out in a timely manner. Thank you bmw!!! More

by DINA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

BMW of Westlake responded

Dina, your satisfaction is our top priority.

December 09, 2024

1.5 hour est wait. Waited over 3 hours without an update on what was happening. Agent made me wait until he received a call back from the buyer (prepurchase inspection) with the payment. I had to ask him More

by SNYD77
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

BMW of Westlake responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

December 08, 2024

The Service department is friendly and helpful. l and always answers my questions. I would recommend this dealership. More

by Jacquie1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

I have experience noting but excellent service at BMW Westlake since I have been going there. More

by CPRUSAK717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

December 07, 2024

Good service, pleasant service personnel. Explained the issue with the car. Costs came in as expected More

by GFREEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

These guys are professional, friendly and honest! !Keep doing what you’re doing. Thanks You More

by RJLJAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

They were able to get our car in on short notice for service. Cory was polite and courteous and had us taken care of promptly. More

by LMEARS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

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