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BMW of Westlake - Service Center

Westlake, OH

4.8
1,488 Reviews

1,488 Reviews of BMW of Westlake - Service Center

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March 18, 2024

Cory is always good to work with, fast friendly and does not makeyou wait to get done. More

by tmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

BMW of Westlake responded

Thanks for the great review about Cory!

March 13, 2024

Came in for an oil change. Matthew took great care of me during my visit. I truly appreciate the multi point inspection and the complimentary car wash. More

by Ms.Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

BMW of Westlake responded

Thanks for the positive review about Matthew!

March 13, 2024

I had a great experience. They took really good care of me when I was there. More

by NILUSANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Mar 13, 2024 -

BMW of Westlake responded

Thanks for the positive review!

March 12, 2024

Excellent as always Delivered as promised. Good communication Customer service excellent Always on time and quality workmanship More

by MLC
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 12, 2024 -

BMW of Westlake responded

Thanks for the positive review!

March 12, 2024

the service was excellent. service communicated well. the service fee for using credit cards on the other hand (from a luxury dealership) is both rediculous and tacky. Ganley r More

by Lildude813
Recommend Dealer
Yes
Mar 12, 2024 -

BMW of Westlake responded

Thanks for the great review. The credit card fee is an initiative from Ken Ganley Companies, you may reach them at 440-262-2950. Thanks!

March 08, 2024

Very nice dealership. Quality service work every time. I would never take my vehicle anywhere else More

by lemod44212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

BMW of Westlake responded

Thank you for the awesome review!

March 05, 2024

I was greeted immediately upon driving into the service bay. I was updated as my car was being serviced and it was returned to me washed More

by Fred
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Mar 06, 2024 -

BMW of Westlake responded

Thanks for the great review!

March 05, 2024

It was smooth and Quick. Thank you Matt and especially Brittney for accomodating my last minute changes. More

by Pooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

BMW of Westlake responded

Thanks for the awesome review about the team!

March 02, 2024

I worked with the service department. Each person I have worked with has been friendly and professional. The repair that was needed was completed quickly. The communication I received was More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

BMW of Westlake responded

Thanks for the positive review!

March 02, 2024

Andrew was helpful and service was quick. When car was needed for a longer time, a loaner was quickly arranged. Car was done sooner than anticipated. More

by CECKERT2
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

BMW of Westlake responded

Thanks for the awesome review!

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