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BMW of Westlake - Service Center

Westlake, OH

4.7
1,999 Reviews

1,999 Reviews of BMW of Westlake - Service Center

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July 31, 2024

Very professional all work done properly and communicated the cost. Very happy with the work done. More

by WMOTTMILLSCREEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

I was very happy with the service that I received. Every thing turned out great. More

by CAWLEYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Very courteous welcome, needed a ride to and from my office. The driver (Tim) was great. Car was ready when they said it would be. More

by themaag@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2024

BMW of Westlake is a clean, courteous, and thorough dealership. I appreciate the video follow up and explanation of services. More

by Deniss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

BMW of Westlake responded

Hello Deniss, thank you; we appreciate your feedback!

July 22, 2024

Matt provided great service. This is a nice new clean dealership that’s easy to get to. More

by tc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

BMW of Westlake responded

Tc, thank you so much for the positive review!

July 12, 2024

Have been coming here for years and have always had great service and a good experience More

by BCOVERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2024 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

July 12, 2024

I don’t believe I will ever take my car there again to be serviced. Andrew seemed helpful, but the end result was a horrible experience. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

BMW of Westlake responded

I am sorry to hear that you were unhappy with your service experience. If has has not already reached out to you, I will ask our service manager, John Cordell, to contact you to discuss your concerns. Best regards,

July 11, 2024

Experts, Friendly service, Service Oriented, Professional, knowledgeable people, transparent communication, reliable service and clean environment More

by RNIEHAUS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2024

Always courteous and professional service is offered by the service department. I would definitely recommend BMW of Westlake to other local BMW owners. More

by lbowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 05, 2024

Great place to do business. Excellent staff in service area. . They are very efficient. Brittney is support. More

by JRHILKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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