BMW of Westlake - Service Center

Maintenance is speedy and hassle free with the complimentary loaner. Cory was helpful in expediting the process. complimentary loaner. Cory was helpful in expediting the process. More

Kelly was great, very efficient and knowledgeable. She made the whole buying process enjoyable from the beginning. She made the whole buying process enjoyable from the beginning. More

Typically service experience is excellent. This time dropped off car no follow up communication I called mid afternoon to get update and eta, no update or eta - car in process but assured they This time dropped off car no follow up communication I called mid afternoon to get update and eta, no update or eta - car in process but assured they will reach out. No call no text no video. I ended up calling again still in process 5:00 pm. I was unable to get car til mid morning when I requested video and felt it was just not bmw excellent as I am used to More

Service manager is excellent and very helpful! Loved the video of my car during the service Loved the video of my car during the service More

Was good They did the service But their still some issues with the car ,will take them more time,so they did not do it with the car ,will take them more time,so they did not do it More

Very easy experience Cory was helpful and friendly Also ver timely and thorough Thank you ver timely and thorough Thank you More

Carl helped to get the issue we were having with our cooling fan addressed timely and efficiently. We were thrilled to learn that it was an electrical issue and that the fan itself was fine. He was re cooling fan addressed timely and efficiently. We were thrilled to learn that it was an electrical issue and that the fan itself was fine. He was responsive and very helpful. We will definitely be back. More

Great service Great service, the drivers that took me back and forth to work were very friendly back and forth to work were very friendly More

They were nice, courteous and communicated well. 15 word min seems a bit much for this exercise 15 word min seems a bit much for this exercise More

This was my first visit to BMW of Westlake. I scheduled an appointment the week before and they were able to accommodate me early the following week. The technician repaired the recall in recor I scheduled an appointment the week before and they were able to accommodate me early the following week. The technician repaired the recall in record time. I also appreciate the service manager, Cory Mcconville's proffesionalism. I highly recommend BMW of Westlake. More