BMW of Westlake - Service Center

Nice and welcoming environment. Jim and Nate in service are always friendly and accommodating. Highly recommended. Jim and Nate in service are always friendly and accommodating. Highly recommended. More

Had car in for a headlight. Light was not in stock. Waited two weeks and called the dealer myself to find that it was now in stock and I could finish the service. No one call Light was not in stock. Waited two weeks and called the dealer myself to find that it was now in stock and I could finish the service. No one called me to tell me the part was in. More

I have purchased 3 , 5series cars ,1 , 7 series car and this 2022 x5 is my 5 th x5 series vehicle. All were excellent vehicles. this 2022 x5 is my 5 th x5 series vehicle. All were excellent vehicles. More

Nate was helpful in keeping me informed of my cars service. The service department was able to identify and fix my cars issue. service. The service department was able to identify and fix my cars issue. More

Friendly greeting and efficient service, good communication of service needs and recommendations without being pushy or trying to sell communication of service needs and recommendations without being pushy or trying to sell More

Great staff. Lack of loaners is a problem. Customer service staff are great. Loaner is the problem. They used to be the best in town. Lack of loaners is a problem. Customer service staff are great. Loaner is the problem. They used to be the best in town. More

Thorough appointment kept as scheduled. Service was shown. Discussed maintenance need for next service time. Service was shown. Discussed maintenance need for next service time. More

Jim was very helpful, kept in contact with me to tell me what was going on with the car. Charle, the tech was great also with the video of the car.I really appreciated that great job.thank you. what was going on with the car. Charle, the tech was great also with the video of the car.I really appreciated that great job.thank you. More

Great costumer service very helpful and fixed my issue promptly. Would highly recommend this dealership promptly. Would highly recommend this dealership More

This is our 5th BMW from this dealership and we will continue to purchase our cars from here. We can always count on Brittaney to provide 1st class service. continue to purchase our cars from here. We can always count on Brittaney to provide 1st class service. More