Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,038 Reviews of BMW of Westlake - Service Center
Sort by
February 23, 2023
Attentive and quick explained everything and got done in a timely manner and car washed a timely manner and car washed More
by MDAROGERS
Verified CustomerEmployees Worked With
February 21, 2023
Always outstanding customer service. I usually get a video when my oil is changed but didn’t receive this time. I usually get a video when my oil is changed but didn’t receive this time. More
by MAGARET.COLON68
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
February 20, 2023
Excellence in both sales and service. Friendly attentive staff, especially Brittaney in service. I would highly recommend this dealership Friendly attentive staff, especially Brittaney in service. I would highly recommend this dealership More
by jal0
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb
February 19, 2023
Came in at 7:30 for a 9 o’clock appointment for battery change out by 9:00 …what more to be said? change out by 9:00 …what more to be said? More
by HHAGINS
February 18, 2023
Britney was amazing! Her service was excellent! Prior visits for service was not good, but Britney and the level service I received has changed my view on service at Wes Her service was excellent! Prior visits for service was not good, but Britney and the level service I received has changed my view on service at Westlake. More
by LORIPOLAKOFF
Employees Worked With
February 13, 2023
Everyone is always very nice and keep me updated on the status of my car. status of my car. More
by DHUME0
February 12, 2023
I feel very fortunate to have such a great BMW service department in my city. I first took my car there for convenience, but I now continue to take it there because of the great customer care and outstand department in my city. I first took my car there for convenience, but I now continue to take it there because of the great customer care and outstanding service. More
by SMPANNING
Employees Worked With
February 12, 2023
My only disappointment was how long they had my vehicle, a week and no loaner. This never happened to me at a BMW dealership before. My car seems to be running fine though. a week and no loaner. This never happened to me at a BMW dealership before. My car seems to be running fine though. More
by SHAYRENEE55
Employees Worked With
Nate Lieb
February 07, 2023
Excellent service (as always) great communication. After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know wh After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know why it wasn't checked and discovered prior to leaving.... More
by robert
