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Baker Nissan

Houston, TX

4.8
1,570 Reviews
Baker Nissan has one of the largest inventories of new and pre-owned Nissan's to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for over 36 years under the same name and owner, Bruce Baker. We are proud of our family-type orientation and work hard at maintaining that rapport with our customers. Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan ten times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor. The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan the clear choice for Nissans in Houston.
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19630 Northwest Freeway

Houston, TX

77065

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Showing 1,570 reviews

June 09, 2026

I was taken care of as if I was a part of family thank you for everything More

by CHOJIHINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2026 -

Baker Nissan responded

"Thank you for your kind words! We are so glad to hear that you felt like part of the family. It was our pleasure to serve you and we look forward to seeing you again soon!" #customerlove #weloveourcustomers

June 08, 2026

Julian Alvarado was a great representative that handled all of my requests professionally and answered my questions promptly. I enjoyed him very much! I also interacted with Rolando over the phone. He gave More

by Sharmayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Alvarado
Jun 10, 2026 -

Baker Nissan responded

Thank you for your kind words and recommendation! Our team at Baker Nissan strives to provide exceptional customer service and we are thrilled to hear that both Julian and Rolando exceeded your expectations. We hope to see you back at our Northwest Fwy location soon and glad to know the visitor's area was a hit with your kiddos! Enjoy your day! #BakerNissanExperience

June 07, 2026

Najee always provides great customer service and keeps me informed about the status of my vehicle whenever I bring it in for service. His communication and professionalism are greatly appreciated. More

by RONDAHARRIS
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Baker Nissan responded

Thank you for the kind words! We take pride in providing exceptional customer service and keeping our clients informed. We are glad to have Najee on our team and we appreciate your business. See you at your next service appointment! #CustomerSatisfaction #Professionalism

June 07, 2026

Friendly staff , Joel Villegas my sales rep was awesome and very professional and finance Gus was very knowledgeable, thank you Baker Nissan More

by djmadrid77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Villegas
Jun 09, 2026 -

Baker Nissan responded

Thank you for the wonderful review! We are so glad that our team, especially Joel and Gus, made your car-buying experience a positive and professional one. We appreciate your business and hope to continue providing exceptional service. #BakerNissanProud

June 06, 2026

Great service, pulled up my service writer came right out. Got me in and out the door. More

by CRISWASHINGTON25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Najee Rashad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Baker Nissan responded

Thank you so much for the amazing review! We are thrilled to hear that you had a positive experience with our team. We pride ourselves on efficient and friendly service. We appreciate your business and look forward to serving you again in the future! #customerservicegoals

June 05, 2026

Huge shoutout to Rolando for his exceptional work! He help in the repair of my vehicle's front bumper and grill, making sure every detail was handled perfectly. He truly went the extra mile to ensure More

by David Britton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiee Govea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Baker Nissan responded

Thank you for the wonderful review! We're so glad We truly appreciate your recommendation and can't wait to see you

June 05, 2026

Everyone was very nice and looked after your needs. Showed you different cars that you would like More

by t.kercho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Nzwane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Baker Nissan responded

Thank you for your kind words and positive feedback! We strive to provide exceptional customer service and are happy to hear that our team was able to show you a variety of cars that fit your preferences. We appreciate your business and hope to see you again soon. #customerfirst #satisfiedcustomers

June 05, 2026

The service department is the best. I always feel like I am a valued customer and truly appreciate the knowledge and dedication of the staff. My service advisor, Yamet, always goes abov More

by LM.DINORSCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yamet "Jim" Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Baker Nissan responded

Thank you so much for your kind words! We’re happy to hear that our sales department continues to exceed your expectations. We truly value your loyalty and will pass along your feedback to our team. We look forward to serving you again soon!

June 05, 2026

Excellent buying experience. Vincent was so good, we came back the next and my wife bought a Pathfinder. Would recommend Baker Nissan to friends and family. More

by ewphilpott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Nzwane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Baker Nissan responded

Thank you for your review! We're thrilled to hear you had an excellent buying experience with Vincent and that your wife also found her perfect Pathfinder. We appreciate your recommendation to friends and family. See you again soon at Baker Nissan!

June 04, 2026

Known issues with the vehicle I just purchased were not disclosed before I purchased the car. If I would have know this experience would be this bad j would have never bought this car. 1st day the dashboar More

by kcarroll7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Spencer Ayon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Baker Nissan responded

Thank you for the great review

Jun 10, 2026 -

Baker Nissan responded

We are truly sorry for the issues you have experienced with your recent purchase. It is never our intention to withhold information and we apologize for any inconvenience this may have caused. Our team is committed to resolving this matter and providing you with the best service possible. Thank you for bringing this to our attention and we look forward to making things right.

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