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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews
It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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4700 W Henrietta Rd

Henrietta, NY

14467

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Showing 405 reviews

February 25, 2018

No Pressure! Our experience with Bob Gordon was very easy and no pressure. We would recommend purchasing your next vehicle from Patrick. Kasey in finance was easy More

by halfpound
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Chudy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & wonderful comments about Bob & Kasey. I'll forward this onto them and the entire sales team. They love reading these. Enjoy the vehicle and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

January 25, 2018

Very enjoyable Mr. Johnson is a very good sales men and worked very hard to make the sale. the dealership has great service and is very clean More

by Dan Shull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Bob Johnson Buick GMC South responded

Great to hear! Thank you for your business and kind comment about Gary. I'll pass this onto him and the team. They enjoy reading these along with the 5 star recognition as well. Thanks again. Mark Pennella VP Patrick Buick GMC

December 30, 2017

COST ME $2,000 Brought my car to Patrick as another dealership suspected possible warranty work. Patrick dealership stated the same thing...costing me thousands in More

by nftp
Recommend Dealer
No
Employees Worked With
John Tarplee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Maimone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2018 -

Bob Johnson Buick GMC South responded

This is a false review. This person has never been in our Dealership as we have no records of this event ever happening! I have also responded to them with no return communication. I have called DealerRater to report & investigate this person and have initiated legal tracking proceedings. We run an incredible Dealership with very high morals & ethics establishing over 3100 online reviews with a 98% completely satisfied rating since 1985. Mark Pennella VP Patrick Buick GMC

December 10, 2017

Great service Always polite service reps, quick service and great work. I have been getting work done on my truck since I bought it in 2013 and will continue to vis More

by Davet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2017 -

Bob Johnson Buick GMC South responded

Thank you for your business & kind comments. I'll pass this on to the service center. They'll appreciate it as well. Jeff and the team will love the 5 star recognition also. Thanks again. Mark Pennella VP Patrick Buick GMC

November 17, 2017

Great service Johnathan was the best . I’m a person in the service industry and he nailed it . Got me into the car I? wanted with the best price and was informative More

by Pkimmes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Collister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Bob Johnson Buick GMC South responded

Thank you for your business and recognizing Jonathan! I'm pleased that you're happy and that he took great care of you. Thank you and enjoy the new Yukon Denali. I'll forward this onto him and the entire team. They love reading these. Mark Pennella VP Patrick Buick GMC

August 19, 2017

Excellent Service It was a pleasure working with Bob Gordon. He was patient, friendly and extremely informative. He made leasing my 2017 Buick Encore stress free. I wil More

by Careneb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Bob Johnson Buick GMC South responded

That's so great to hear! Thank you for your business & comments about Bob. I'll forward this on to him and the entire team. They'll love it as well. Enjoy the new Encore and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC

August 06, 2017

Emergency repair needed. They took me in on short notice for a check engine light. I was leaving for Canada the next day. They diagnosed and fixed the problem in less time tha More

by Davet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Piccirillo
Aug 07, 2017 -

Bob Johnson Buick GMC South responded

I'm very pleased that all went well and we were able to get you in and off to Canada. Thank you for your business and kind comments. I'll pass this on to the entire service center. They love reading these along with the 5 star recognition. Thanks again. Mark Pennella VP Patrick Buick GMC

July 03, 2017

Excellent from beginning to end The staff at Patrick Buick GMC were pure excellence! They took the time to find out what I needed! They didn't push me to get a car I didn't want! Exc More

by Janicelarae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance Butler, Christopher Crough
Jul 05, 2017 -

Bob Johnson Buick GMC South responded

Thank you very much for your business and wonderful comments about your experience buying a car from us. I'll pass this on to Chris, Tony, Terry & Jackie. They'll love it as well. Enjoy the new vehicle and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC

June 30, 2017

Best salesman Ever I bring my cars into Patrick's all the time for service and every time I go in there I am welcomes with open arms. My salesman Mark Houser makes a poi More

by NICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Palm
Jun 30, 2017 -

Bob Johnson Buick GMC South responded

That's so great to hear! Thank you for your continued business and loyalty to our company. It's truly appreciated. Mark and the entire team will love it as well. I'll forward this and the 5 star recognition also. They love reading these. Mark Pennella VP Patrick Buick GMC

June 30, 2017

Outstanding Dealership & Superior Salesman Mark Houser at goes above & beyond in order to ensure you are a satisfied customer. I give my highest recommendation to dealership & specifically to More

by Joanna Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2017 -

Bob Johnson Buick GMC South responded

Thank you so much for your business and wonderful comments about Mark. I'll pass this on to him and the entire team. They'll love the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

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