Back

Schaumburg Kia - Service Center

Schaumburg, IL

not yet
rated
1,718 Reviews

1,718 Reviews of Schaumburg Kia - Service Center

Sort by
January 28, 2023

They lied to me and sold me a lemon car. They are all very unprofessional. More

by E_CELIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Tremmel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Pruitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Anderson, Anthony Longobardi
Feb 01, 2023 -

Bob Rohrman Schaumburg Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 28, 2023

Timely service was given in a friendly atmosphere and I was able to leave on time for another appointment More

by STEFANLEHNERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
5.0
This rating includes all reviews, with more weight given to recent reviews.
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Basurto
Jan 29, 2023 -

Bob Rohrman Schaumburg Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isaac met your expectations. Thank you for choosing Schaumburg Kia, we look forward to having you as a valued customer for many years to come!

January 27, 2023

Schaumburg Kia is a great dealership with polite, prompt and attentive staff. I traveled a from another county to pre-order and purchase my new 2023 Telluride. Kristina Horemis was awesome at taking my ord More

by CHAYA.STEPNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Tremmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Horemis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Rodriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Longobardi
Jan 27, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with Tiffany, Ricky, Kristina, Aldo, Anthony, and the team. We will be sure to pass on the kind feedback to them. Drive safely in your new 2023 Kia Telluride, and we hope to see you again at Bob Rohrman Schaumburg Kia!

January 26, 2023

I was treated very well and they were prompt and also cleaned my car before returning it to me. What else could you ask for! More

by Jacairo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Basurto
Jan 26, 2023 -

Bob Rohrman Schaumburg Kia responded

Jacairo - Thank you for leaving Bob Rohrman Schaumburg Kia this wonderful recommendation and for trusting us with your vehicle's care. It was our pleasure to serve you. Have a great day and keep us in mind for any future needs!

January 26, 2023

Service area is great. Mark Robles is my main guy on service. I’m always taken care of by him. On top of things More

by COLLAZOM21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Bob Rohrman Schaumburg Kia responded

Thanks for leaving this great review. We're happy to hear that Mark was wonderful to work with. See you next time you need us here at Bob Rohrman Schaumburg Kia!

January 25, 2023

Isaac was my service advisor and was great. He has been working with me trying to resolve the issues with my car and has been very patient. When he wasn’t available to talk I spoke to other ser More

by RMARTIN2188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
5.0
This rating includes all reviews, with more weight given to recent reviews.
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, service department
Jan 25, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for the review. We're glad that Isaac was nice to work with. We appreciate your trust in the Bob Rohrman Schaumburg Kia team to assist. If there is anything else we can do for you, please let us know.

January 25, 2023

Understanding to my needs both on a personal and financial level. Such professionalism at Schaumburg Kia! I felt my purchase was the right decision and they did not "push" me to do what I was not co More

by Mama02
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd Pruitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Longobardi, Zaya Solayman
Jan 26, 2023 -

Bob Rohrman Schaumburg Kia responded

We are grateful to hear that you felt taken care of by Anthony, Todd, and Zaya. Our team is committed to providing dependable and thoughtful support to our clients, so your feedback means a lot to us. Thank you for putting your trust in the Bob Rohrman Schaumburg Kia team.

January 21, 2023

Bobby and his team are amazing. I was in for a recall and the whole process was seamless and quick. The service department is so respectful, efficient and knowledgeable. More

by HOFFMANNFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
5.0
This rating includes all reviews, with more weight given to recent reviews.
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaliyah Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Basurto
Jan 23, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 20, 2023

The whole staff was kind and courteous throughout my whole car buying experience. They worked with you to get the best price available. I highly recommend you purchase your vehicle there. More

by RMATUS19
Recommend Dealer
Yes
Employees Worked With
Ricky Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daina Barthel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Longobardi, Juan Aranda
Jan 20, 2023 -

Bob Rohrman Schaumburg Kia responded

Knowing you are happy with your purchase and experience makes our day! Thanks for sharing with the Bob Rohrman Schaumburg Kia team and leaving us a five-star review. We hope to see you again in the future!

January 20, 2023

The tech did not put my lug nuts back on my tire. I drove just off the lot and my tire fell off. More

by WILKPRINCESSHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fil Principato
5.0
This rating includes all reviews, with more weight given to recent reviews.
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Bob Rohrman Schaumburg Kia responded

We're sorry that you didn't have the best experience at our dealership. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

...
7
...