Brad Deery Motors

Brad Deery Motors responded

Thank you so much for taking the time to provide such great feedback, Ronda. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Connor was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Greg, We appreciate you taking the time to share your feedback, and we're sorry to hear about your dissatisfaction. However, we would like to address some inaccuracies in your review. Firstly, our records indicate that you never visited our dealership in person. You also provided a wrong phone number in your inquiry. Instead, you contacted us via email and requested a set trade-in appraisal offer without physically bringing your vehicle for evaluation. You asked us to match an offer from another dealer without providing any concrete details about the vehicle's condition based on an inspection from the other dealerships or any written proof of what was offered from both of other dealerships you mentioned after they had inspected the vehicle. We explained that offering a fair trade-in value requires a thorough assessment, and without inspecting the vehicle, we couldn't match an offer blindly. The other dealerships that you mentioned are also in different states/areas, and your particular trade in may be more in demand there or a higher value there so those dealers may be willing to offer more. From the information that we had, we wouldn’t be able to offer you the $42k that you were wanting. Additionally, the vehicles you were interested in here, the new 2022 RAM 2500 models, did not have any manufacturer rebates. We did, however, provide significant discounts of $11,700 and $13,000 off the MSRP on the respective vehicles. It's important to note that the vehicles you mentioned from other dealerships were 2023 models, benefiting from large end-of-year rebates, which is a significant factor in the price difference. We are committed to fair and transparent dealings, but taking additional thousands off the price was not feasible, given the circumstances. Regarding your claim of dishonesty, we assure you that we strive for transparency in all our transactions. If there was any misunderstanding, we genuinely apologize. It's our policy to provide honest and upfront information to our customers. We're sorry that we couldn’t make you happy. Thank you for considering Brad Deery Motors, and we wish you the best in your vehicle search. Sincerely, Brad Deery Motors

greg sjo responded

I say look at the better business of your dealership. I wouldn’t want to look bad on their reviews . But you guys it don’t seem to bother . And I did send you a picture of what Laura offered me . Also sent Kelly blue book showing between $38000 and $41780 . But you had no problem offering $37000. And like I said you sent comparable trucks but most of them had way more than 21000 miles on them . Sure the trucks with 40 to 50 thousand miles are $42000. But some of the ones with like miles to mine were $47000 up to $50000 . How much do you really want to make on a used car . Never mind I know you want as much as possible . Who cares about the hard working public ? That’s why they call them stealerships ! You bring up 2023 trucks having better rebates . Even though I was looking at 2022 that’s been on your lot for over 300 days . And maybe you own the trucks outright instead of paying interest on them . But as you’ll notice other dealers around the country are taking notice it’s time to cut bait on certain vehicles . The wagoner at island motors with $38000 off for example . 35 % off in other words . Also they have some other vehicles with good discounts . Oh well call it however you want . I have all the emails if you’d like to see them . And no I won’t ever give you my main number . Don’t know why you try to make someone put down a phone number . I choose to keep my phone free of dealers trying to pressure me .

Brad Deery Motors responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Hello and thank you for this great review! We're happy to hear that Randy took care of you! He a great asset and we appreciate all that he does. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Randy was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Brad Deery Motors Team