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Burnsville Toyota

Burnsville, MN

Overview
Employees
Reviews
Vehicles
4.4
1,343 Reviews
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14730 Buck Hill Rd.

Burnsville, MN

55306

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Showing 1,343 reviews

January 01, 2024

Great customer service, Riley let me know when my car was ready and that everything looke =d good! More

by DWURDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 01, 2024

Service was prompt, courteous and knowledgeable. I was informed every step of the way. Billing was clear and expedient. More

by MADELINEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Madeline! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 31, 2023

Josh was professional, expedient, and honest. He clearly explained every step concisely and we flowed through the purchase process seamlessly. My new Toyota is a GEM!! More

by sarahburns1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Sarah, congratulations on your new purchase! I hope you are continuing to enjoy your Toyota! It's wonderful to know you feel confident in your decision to choose Burnsville Toyota as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 31, 2023

Riley was great to work with. He was willing to answer any questions that I had. He did not rush me in the process of buying a new vehicle. Thank you More

by dmmeller
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Riley’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 30, 2023

I was surprised and disappointed that the oil change had gone up 29.38% from 4/12/22 $72.95 to $94.39 on 12/28/23. More

by DAVIDMARIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Knutson
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, David. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 30, 2023

Thanks. I made an appointment ahead of time. I got right in, and I didn't wait long. More

by btracy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 29, 2023

we had an oil change and everything was great. I will continue to get my work done here More

by johnmac33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

John, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
December 29, 2023

Riley was great! I really enjoyed working with him! He was very nice and professional. More

by jason.d.parr
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Hi Jason, and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Riley is a great asset and I am thankful to have him on our team. I appreciate your business! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 29, 2023

I was pleased with the service. Mario did a great job. I felt like I was guided well on hat I needed. More

by bkjmvandyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
December 29, 2023

They are always thorough, friendly, and able to complete their tasks in a timely manner. More

by ASHLEYMGREGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, Ashley. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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