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Carlton Motorcars

Greenville, SC

4.7
657 Reviews
Welcome and thank you for visiting Carlton Mercedes-Benz. We are conveniently located in Greenville,SC, halfway between Charlotte and Atlanta. You can visit us at 2446 Laurens Road Greenville, SC 29607. We look forward to making your acquaintance. At our state-of-the art facility, you'll find: * Comfortable lounges * Free WiFi throughout the premises * Flat-screen TVs and complimentary coffee and snacks in waiting areas * Parts and accessories center * Shuttle service available * Factory-trained technicians and advisors Our main goal at Carlton Mercedes-Benz is making your dealership experience as easy and enjoyable as possible. This philosophy extends to exceeding customer expectations before, during and after the sale.
Contact Dealership

2446 Laurens Road

Greenville, SC

29607

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Showing 657 reviews

December 12, 2020

We had a great experience in purchasing our new GLE350 from Carlton Motor Cars. Chad was very easy to work with. Other team members were friendly and courteous! More

by Parcolip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Carlton Motorcars responded

We're happy to hear you had such a great visit with us! Thank you for the review!

November 30, 2020

After Steve was assigned to me, the follow up was great and I was actually able to choose my car over the phone. Well done! More

by Discerning Eye
Recommend Dealer
Yes
Employees Worked With
Stephen Knupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Carlton Motorcars responded

Congratulations on your purchase and thank you so much for this review!

November 28, 2020

How lucky we were to have Ben as our sales person. He was professional, knowledgeable, pleasant and a pleasure to work with. Our buying experience was was superior thanks to Ben. With out a doubt he is a cre More

by renner
Recommend Dealer
Yes
Employees Worked With
Ben Mandish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Carlton Motorcars responded

Thank you so much for the 5-star review! Congratulations on your new Mercedes-Benz. Happy holidays.

November 24, 2020

My experience in purchasing my new GLC300 was great. Ben Mandish was very knowledgeable, personable, professional in all aspects and was more than willing to answer my "many" questions . He was a delight to More

by rickman_james
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Mandish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Carlton Motorcars responded

Awesome! Thank you for the positive review and congratulations on your new Mercedes-Benz!

November 19, 2020

My friend ask me to go see Pablo at Carlton Mercedes Benz and I’m so glad I did. Pablo provided excellent service with no pressure to purchase. I was comparing two identical cars between two dealerships and More

by Happy Finn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Goycochea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Carlton Motorcars responded

We're so glad you're enjoying your new C43 AMG and we're equally excited to hear that Pablo made your experience so memorable. It also feels good to know that his courtesy made you choose Carlton over the other the other dealership. We look forward to working with you in the future and please reach out if we can help with anything else!

November 19, 2020

We purchased a used vehicle that had some clear coat peeling. Sales rep promised not to worry, it would all be taken care of. After purchasing, the Manager said it would coast to much, he would only pay More

by Jamo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Gossett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Carlton Motorcars responded

At the time of sale, we agreed to fix the rear of the vehicle. When you returned for the agreed upon repair, you asked us to repair additional areas on the vehicle that were beyond the scope of our previous agreement. You purchased the vehicle as-is, and everything you describe is observable to the naked eye. When we agree on the price of the vehicle, any additional repairs must also be agreed upon and documented in the closing paperwork. We documented -- and you signed -- the agreement stating which repairs would be carried out. We even offered refund you the purchase price of the vehicle in hopes of resolving this issue. If you'd like to propose an alternate resolution besides us continuing to repair minor cosmetic issues, please feel free to email or call us. We're here to help, but there are obviously limits on cosmetic reconditioning.

Nov 27, 2020 -

Jamo responded

That is somewhat true. I did sign the "As Is" agreement. I also questioned the paper that stated how much of the clear coat would be repaired. I was told don't worry, I'll get all the clear coat repaired. So I didn't worry, I was just disappointed when that couldn't happen. Overall we still like the vehicle and are please with the purchase. Salesman did everything he could to make us as happy as possible, and for that we are grateful. Like you said, this is a minor detail, not enough for us to give up on the sale.

Nov 28, 2020 -

Carlton Motorcars responded

Can you email me pictures of what wasn't repaired? scoggins@carltonmb.com

November 14, 2020

Connor was a pleasure to work with. He kept us informed thru the entire process particularly when we struggled with the delivery from the factory. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Burton
Nov 17, 2020 -

Carlton Motorcars responded

Thank you for the positive review and we're happy to hear Connor was able to help you even through the hiccups of ordering a customized car. Please let us know how we can help in the future and congratulations on the new purchase!

Nov 17, 2020 -

John responded

Thank you. And I want to repeat my earlier comment. Connor was most helpful and continues to assist us in learning the details of the new car. He is a good one!

Nov 17, 2020 -

Carlton Motorcars responded

He truly is so wonderful to work with. We'll make sure he sees this review. It'll make him so happy to know he had such a positive impact. The encouragement is always welcome and appreciated tremendously. We all try to do our best, but when we see reviews like this it makes us all feel special on an individual level. It really means the world to us.

November 13, 2020

I was so very pleased with the service department that I did not hesitate to purchase my new 350S class. Phillip was courteous, knowledgeable and extremely professional. I know I am in good hands. More

by Cathleenmcveigh1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Baek. , Scott Gordon
Nov 17, 2020 -

Carlton Motorcars responded

We're excited to hear about your all-around amazing experience! How wonderful! Thank you for trusting us to help with all of your Mercedes-Benz needs.

November 05, 2020

The experience was great would buy another. Enjoyed working with Ben. Very informative about all aspects of the cars and SUVs good car buying experience More

by Cgoode033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Mandish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Carlton Motorcars responded

We're so happy to hear that you had such a positive experience. Please reach out if we can help with anything else. We'll make sure Ben sees this wonderful review.

Nov 07, 2020 -

Cgoode033 responded

Thank you,really enjoyed the car buying with Ben

November 05, 2020

Great experience with this dealership. Philip answered any and all questions I had and was very knowledgeable about the vehicle I purchased. I would highly recommend this dealership. More

by greg.baucom
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Carlton Motorcars responded

Thank you for leaving us such a positive review. Our team works really hard to make sure all of our clients have their questions answered and we're really happy to hear Phillip was able to help you. Congratulations on your new purchase!

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