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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.2
138 Reviews

138 Reviews of Castle Chevrolet North - Service Center

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January 21, 2019

Service John in service is a great service rep. He is very helpful and explains everything that needs to be addressed for maintenance and repairs. All around More

by carlbos1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in Service Department
Jan 23, 2019 -

Castle Chevrolet North responded

Glad to hear that John was able to assist you and give you amazing service at Castle Chevrolet North.

January 18, 2019

people are great in service center like i said before everytime i go to the dealer i am treated great this time i needed a car overnight everything was ready when i got ther great servi More

by HENRY SCHREIBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark dunlap
Jan 23, 2019 -

Castle Chevrolet North responded

Thank for your great review of our service center. Looking forward to servicing your car in the future at Castle Chevrolet North.

January 14, 2019

Service with a smile! Guys are wonderful. Service is dependable. Friendly factful and reliable. We rely on their experience. They also give us a ride back to work or home. More

by sjmueller0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Chevrolet North responded

Thank you for your kind words and review. We're thrilled you appreciate our vehicle information and service -- safe travels!

January 14, 2019

Great! Quick service. They even asked me if I would like my car washed. The other Castle dealer either made an excuse or made me wait forever for a wash. More

by SORSENO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service-Ashley?
Jan 16, 2019 -

Castle Chevrolet North responded

Thank you for your feedback. We're so happy to hear you had your vehicle serviced and drove off the lot with a squeaky clean car. We wish you many miles of safe driving.

January 14, 2019

Quck and efficient Made appointment on line as recommended by on star based on oil life... Service writer said it was not necessary to rotate tires as I did not have eno More

by LARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer John
Jan 16, 2019 -

Castle Chevrolet North responded

Hi Larry, Customer service is our #1 priority at our dealership and we couldn't do it without our dedicated team! Setting up service appointments on the website really does trim time off the wait. Thanks for purchasing your truck(s) with us and we appreciate your loyalty to our dealership.

January 11, 2019

Very Friendly Service and it’s done when they say it’s done. I have confidence in the service team. I take all my cars there . More

by ontimeedm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Martino
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you for taking your time to review our Service department team! We look forward to assisting you again in the future!

January 10, 2019

Service appointment I was very happy with the service and help that the service writer gave me. The appointment for an oil change was done in a short amount of time. More

by LZSWANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Megan
Jan 11, 2019 -

Castle Chevrolet North responded

We are very pleased to hear you had an excellent experience with our service department! We look forward to assisting you again in the future!

January 10, 2019

no problem at all people are great great service people where very good at explaining everything that was going on with car also had a appointment took me in right on time in and out qu More

by HENRY SCHREIBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mark dunlap
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you Henry for taking your time to review our service team, we are very pleased to know you had an excellent experience at the dealership!

January 07, 2019

Wonderful Staff is friendly and professional. Megan was great. She knew what was needed and made the experience painless. I only take my cars for service at More

by kikid46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for reviewing our service department, we are glad to read our team member Megan provided you with an excellent service.

January 07, 2019

Castle north service Prompt and courteous. And knowledgeable. Always keep you informed of issues and progress with no attempt to oversell. Will definitely go back. A Po More

by DARCAM1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa Varney
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for trusting your vehicle to our Service Department! We look forward to assisting you again in the future!

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