Coastal Kia

Update 3/26/2024: After having my new (used) car for less than a day, it started to make a terrible sound. After multiple attempts to show the technicians at Coastal Kia with no avail, I was finally able to than a day, it started to make a terrible sound. After multiple attempts to show the technicians at Coastal Kia with no avail, I was finally able to get the sound on video. Gary Nelson, Tony Kerschner, and Chris (mechanic) got my car in right away to diagnose and fix the problem.. a worn strut that needed replacing. There was no rushing to get it half fixed and shove me back out the door. Myself and the issue were given the time and attention needed to correctly fix it. Everyone stayed in touch with me for a resolve and kept me up to date with the service departments next steps. I picked up my car today, with a detailed description and conversation of exactly what happened, what was replaced, and what happens if I run into anymore issues with my car. While Gary was off today, my dad and I spoke to Samuel Weismann and John Wigger to make sure everything was done right.. not just “patched” until something else broke. I am beyond impressed with all departments involved during this entire transaction and truthfully cannot say enough good things about this group of people.. including the concierge shuttle driver (I’m sorry I didn’t get your name). I’m a 40 year old born & raised local who has never had an experience like this with ANY Wilmington dealership, ever. This team doesn’t push you into a sale, push you to sign, push you out the door when there’s a problem.. none of that. Nothing but polite, patient professionals the entire time, even when it took a few tries and visits for my car to make the noise in front of them (finally). I highly recommend you stop by Coastal Kia before you make your next purchase with any other dealership! ———— 3/21/2024: These people at Coastal Kia are amazing! I found a car they had just received, and it wasn’t even on the lot yet. I contacted the dealership and planned to meet with Ever straight from my work. He had it cleaned, ready and waiting for me to inspect and test drive. Ever Quezada and Isiah Torres did everything possible to help me get into the new car. He didn’t try to scam me, or push me for a sale. He remained straight, honest and to the point. I appreciate that so much! They are genuinely human and actually humble about each person and their buying situation. Never have I had a car dealership take the time to listen, and honestly care about helping as much as possible.. especially when I came in an hour before their closing. Looking for a new used car? Go speak to Ever Quezada! I can’t say enough good things about this whole transaction, Ever and how much they helped me save! More

Sivon Gross saved the Day! Or maybe I should say night because Sivon stayed overtime till after closing time. He did not leave until the deal was done. He was very patient and Or maybe I should say night because Sivon stayed overtime till after closing time. He did not leave until the deal was done. He was very patient and answered all of my questions. He got me in my dream SUV. I rode out of there with the biggest smile on my face, in my brand new 2024 Kia Sportage. I am so very happy with my suv and thanks to Sivon, he made it happen. I would definitely recommend this car dealership and Sivon to all of my friends and family. He was the best sales man that I had ever worked with. More

Sivon was great to work with. This is the only dealership that I deal with, in Wilmington. Coastal Kia’s customer service is always great! This is the only dealership that I deal with, in Wilmington. Coastal Kia’s customer service is always great! More

Always a stellar experience, I always wait and they have the work done in the time promised. Sam Weisman is my service rep. and on a scale of 1-10 he gets an 11. Highly recommend this facility... the work done in the time promised. Sam Weisman is my service rep. and on a scale of 1-10 he gets an 11. Highly recommend this facility... More

This was my first visit to the service department. As soon as I arrived I was greeted by Howard who was friendly and knowledgeable. He explained the process, length of time, shuttle service and sna As soon as I arrived I was greeted by Howard who was friendly and knowledgeable. He explained the process, length of time, shuttle service and snack/ waiting area. Then I meet Sam who did the service, again friendly and knowledgeable. He explained what he would do for the 8000 mile warranty and how long it would take. I took the shuttle with David who was pleasant and a great addition to your team! He was prompt and very informative. When the car was ready I received a call from Sam. He explained everything and because I have a maintenance agreement contacted the company to insure coverage for the service. I can't say enough good about your team! I'll definitely be back and recommend this dealership and service department! Thank you More

Best deal in Carolinas, literally! I hunt for the best deal, even across state lines. While working with a dealer in Georgia, Virginia, and two in NC, Coastal Kia made me an unbeatable I hunt for the best deal, even across state lines. While working with a dealer in Georgia, Virginia, and two in NC, Coastal Kia made me an unbeatable offer. All done over the phone due to me not living in town. At the dealer, I spent bout 1.5 hours before driving home on my new Seltos. Great team! More

Everyone I have been in contact with in the service area has been friendly and communicated well on what was needed for my vehicle. Work was completed promptly and follow up has been nice. has been friendly and communicated well on what was needed for my vehicle. Work was completed promptly and follow up has been nice. More

It’s people friendly and great attitude and helpful. Super customer service and they make you feel at home! Keep up the good work! Super customer service and they make you feel at home! Keep up the good work! More

Service department and waiting area exceeded expectations. It provided a relaxing competent environment while waiting. expectations. It provided a relaxing competent environment while waiting. More

Coastal Kia does right by me. They recently took care of a check engine light by running the necessary diagnostics and did not charge me for the service which encourages me to re They recently took care of a check engine light by running the necessary diagnostics and did not charge me for the service which encourages me to remain a customer for both of my Kia vehicles. More