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Coastal Kia

Wilmington, NC

4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,881 reviews

February 08, 2024

Bob was very helpful especially considering my booking did not show up on his computer. He communicated with me all the way through to see if and what I wanted to have done. My car was done in the time I More

by TAMAR.SAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Coastal Kia responded

We sincerely appreciate your loyalty and gracious review. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

February 08, 2024

The service manager, Darren was very professional, nice and worked diligently to try and figure out what was going on with my car. He followed up with me the next day to make sure everything was still work More

by smbecca2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Feb 08, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our Service Consultant Darren Gokey. We are thrilled to hear Darren exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

February 06, 2024

The pride of all the coastal Kia team members was evident from the moment I set foot in the showroom. There are sales award banners everywhere. Heber and Steve were AWESOME to work with. I highly recommend t More

by navug8r
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Coastal Kia responded

Thank you, thank you! We do truly take pride in our product, team and facility. It was thoughtful of you to notice. We sincerely appreciate the five star review. Thank you for mentioning our Product Specialists Heber Quezda and Steve Kramer by name. Your high recommendations mean the world to us. Congratulations and enjoy!

February 06, 2024

Everyone I interacted with was amazing and more than helpful. Very pleased with my experience at Coastal Kia. More

by ross.haskett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Coastal Kia responded

Wonderful news! Thank you! Your high marks and gracious comments are greatly appreciated. We love the feedback including, "everyone I interacted with was amazing and more than helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 06, 2024

The service and service department was exceptional. The staff is friendly and knowledgeable. The only complaint I have is charging customers a 3 % surcharge to use a credit card. My bill was over 2500. More

by petservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. It was thoughtful of you to rate our Service Consultant Sam Weisman with such high marks. Thank you for choosing Coastal Kia!

February 06, 2024

The associates are very friendly went out of their way to assist me with my repair. More

by WAYNEWHIT80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Feb 06, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our staff. It was thoughtful of you to go online and rate your recent experience. We sincerely appreciate your business and are here if you need us.

February 05, 2024

The part sent by KIA was incorrect, so I have to return, but everyone was friendly and professional. More

by lizstover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Coastal Kia responded

Thank you for the five star review. We are thrilled to hear you found everyone to be "friendly and professional." Please call us if you need anything. Thanks again!

February 05, 2024

Take good care of my car. Nice people. Service dept. is the greatest! Very clean. More

by STEPHANIE7322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Feb 06, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service team and facility. It was thoughtful of you to rate so many of our service team members with such high marks. Thank you for choosing Coastal Kia!

February 05, 2024

Kelvin and Richard were very helpful, patient and knowledgable about the vehicle and went out of their way to make us feel comfortable with our selection. We would highly recommend either of them to More

by gpfiocco
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Owen, Kelvin Swinson
Feb 06, 2024 -

Coastal Kia responded

Congratulations! Thank you for the five star review and compliments for our Product Specialists Kelvin Swinson and Richard Owen. We strive to deliver a truly exceptional experience to every client during every visit. Enjoy! We are here if you need us.

February 05, 2024

Parker and Tyler were extremely helpful and very friendly. It made the experience of buying a car as stress free as possible. There was a problem with paperwork and Parker communicated well about it More

by jordan.n.pearson428
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Martin
Feb 05, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and compliments for Parker Martin and Tyler Desmarest. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the testimonial and high recommendations as well. Congratulations and enjoy!

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