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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,907 reviews

March 18, 2023

I have bought two cars from them. The purchase experience is always good, and the service is usually pretty good. More

by Rescuegirl83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Coastal Kia responded

Thank you for the review and feedback. Our Service Manager, Tony Kirshner, just tried to reach you via phone to discuss your service experiences. We are here to help. Please call Tony at 910-408-0100. We look forward to your call. Thank you

March 18, 2023

Excellent service and helpful staff. Had me in and out quickly. Wish they had a branch location closer to my home in Calabash, NC More

by jimrussell44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Nelson, Stephen Bedenbaugh
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March 18, 2023

I’ve been going to Coastal Kia since I got my Kia in 2020. They are always a pleasure to work with and always answers all of my questions! More

by ajgreen818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the review and gracious feedback. Please call us if you need anything. Thanks again!

March 15, 2023

The dealership is wonderful. Our salesperson Steve was wonderful and very helpful. We met the owner of thecdesjsrship. He was very nice . More

by DETTELBACHB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to mention our Product Specialist Steve Kramer by name. We love the feedback including, "the dealership is wonderful...our salesperson Steve was wonderful and very helpful." Congratulations and thanks again!

March 14, 2023

They did a great job. Let me know how long it will take and they were right More

by bearypookiebear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Mar 15, 2023 -

Coastal Kia responded

Thank you for the five star service review and high marks for our service team members. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

March 11, 2023

Everyone was kind and courteous. They greeted you as soon as you drove up. Steve Kramer you rock! More

by carolynhollins83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and high marks for Steve Kramer and Mike Mascavage. We love the feedback including, "everyone was kind and courteous." Congratulations and enjoy!

March 10, 2023

Coastal Kia seems reliable and is always prompt. Gary is a great Service Advisor yet all advisors are friendly. More

by DEBANDERSON90808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for our service consultants team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 09, 2023

The first time in service and they did a great job and were very helpful and friendly. More

by tom06harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Nicholas, Tyler Desmarest
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Mar 09, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for our team members. We appreciate the feedback including, "the first time in service and they did a great job." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 08, 2023

The service staff is great. They keep me informed about progress. The waiting area is comfortable. More

by GIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear you were able to enjoy our lounge experience during your wait. Thank you for choosing Coastal Kia. Please call us if you need anything.

March 08, 2023

My service tech was amazing. The service was fast and I couldn’t have asked for a better first service experience. More

by daleynikki1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name but he was a bald ?? Guy at the first desk to the left
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Mar 08, 2023 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "my service tech was amazing." We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear we exceeded your expectations during your first service visit. Thank you for choosing Coastal Kia!

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