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Coastal Kia
Wilmington, NC
5,531 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,531 reviews
September 16, 2022
Nothing but good things to say. Ever our salesman was super. No pressure knowledgeable and friendly. We were not planning to buy a car today but my wife fell in love with the 2023 Ever our salesman was super. No pressure knowledgeable and friendly. We were not planning to buy a car today but my wife fell in love with the 2023 Kia Forte. We feel we got a good deal and a fair trade-in. Dealership was impressive. As a matter of fact we had made appointments with two other dealerships and canceled both and bought the Kia that day. Wife loves it. Highly recommend this car and dealership and our salesman EVER. More
by jimfrey9
Verified Customer
September 16, 2022
This dealership is a very friendly and transparent personnel that cares about the satisfaction and concerns about the customer (us). personnel that cares about the satisfaction and concerns about the customer (us). More
by Johnholsten
September 16, 2022
After service they Never wash and clean my car even when paperwork states they did. Twice this has happem. paperwork states they did. Twice this has happem. More
by cindymurray7777
Employees Worked With
September 16, 2022
The light on the dash said bring it in for service. I did the guy said it does not need anything bc the engine was replaced. It’s so frustrating to have to be spoken to like ur a kid. I took time out I did the guy said it does not need anything bc the engine was replaced. It’s so frustrating to have to be spoken to like ur a kid. I took time out of my day and was inconvenienced to follow instructions clearly something mechanical. More
by LILLI G.
Employees Worked With
September 15, 2022
Work was completed within the time they told us. The staff was very friendly and competent. The staff was very friendly and competent. More
by JEANNEHRHOADES
Employees Worked With
September 15, 2022
Friendly and prompt. I have done this survey already so please stop. Shouldn’t require 15 words I have done this survey already so please stop. Shouldn’t require 15 words More
by SANDRASSPARKLINGTOUCH
Employees Worked With
September 15, 2022
I went in still under warranty and paid $179. 00 for them to tell me I needed a new battery. I was quoted $100.00 for the diagnostic fee. So I was charged more than quoted. They also could not 00 for them to tell me I needed a new battery. I was quoted $100.00 for the diagnostic fee. So I was charged more than quoted. They also could not tell me why when I went in for the same problem before, they didn't tell me I needed a new battery. They also did not charge me for that 1st visit but I was charged for the second. More
by AMANDAWBEAVERS
Employees Worked With
Can not remember his name
September 14, 2022
Great experience! I am enjoying my new telluride very much. Staff is friendly and helpful! I am enjoying my new telluride very much. Staff is friendly and helpful! More
by JONES.CAITY2012
Employees Worked With
September 14, 2022
Best customer service I’ve ever received. Go above and beyond! Definitely recommend them to everyone! Go above and beyond! Definitely recommend them to everyone! More
by LAURAB0420
September 14, 2022
Gary in the service department did a great job going to bat for me when I was unhappy with the response I was getting from the management team. Gary made sure that my vehicle was taken care of and that the bat for me when I was unhappy with the response I was getting from the management team. Gary made sure that my vehicle was taken care of and that the issue was resolved with no further actions on my part. I will be getting my vehicle serviced here again. More
by DERRICK953
Employees Worked With
Gary
