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Coastal Kia

Wilmington, NC

4.8
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,907 reviews

February 04, 2023

They’re fine. They do their job and the people are competent. You get charged for this. More

by STEPHENDENDINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Feb 06, 2023 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the high marks and compliments for our staff. Please call us if you need anything.

February 04, 2023

It wasn’t the dealership that helped us buy the car. We walked out on our first visit. Manager was not helpful. Ever convinced us to come back and he found us our SUV. More

by zilareinblatt
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. We look forward to your call. Thank you

February 04, 2023

On time and professional. Very courteous staff. Service done as promised. Clean and up to date facility. More

by AJHVMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

Perfect! Thank you for the five star review. We love the feedback including, "on time and professional...very courteous staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 03, 2023

I own one Kia and a Nissan van for my business. I take both vehicles to be serviced at Coastal Kia because Sam and the rest of the service department always take care of me and my vehicles without More

by IOU1BIGGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

Thank you for your continued loyalty and compliments for our Service Consultant Sam Weisman. We appreciate the five star review and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

February 03, 2023

I had a good experience meeting with everyone at the dealership. My maintenance guy was great More

by Starrlowery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

Great news! We appreciate the service review and high marks for Sam Weisman. Please call us if you need anything. Thanks again!

February 03, 2023

Always a pleasure working with Sam. He is very informative and helpful when dealing with my car. More

by ROCHNYBUGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "always a pleasure working with Sam...he is informative and helpful." Please call us if you need anything. Thanks again!

January 30, 2023

Everyone was friendly and professional, simple and easy process. I'm glad I chose this dealership. More

by Robert.w.tate8.civ@health.mil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. It was thoughtful of you to give our Product Specialists Steve Kramer and Ever Quezada such high marks. Thanks again!

January 30, 2023

Jason was friendly and helpful. Financing department not so much. No vehicles we wanted in stock. More

by munchkinland4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Mascavage
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
January 29, 2023

I got what I needed and in a timely manner I have always had good things and fun waiting More

by DALLASDUFFIELD1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Coastal Kia responded

Thank you for the review and gracious comments. We are thrilled to hear you were comfortable during your wait. Thank you for choosing Coastal Kia!

January 29, 2023

Constant updates regarding how your service is going and options to take care of issues found. Great customer service! More

by jstevens76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and compliments for Sam Weisman and our service team. We love the feedback including, "constant updates...great customer service!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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