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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,500 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,500 reviews

January 04, 2025

The customer services was professional somewhat feel like it could had turned to under pressure but at the end I was satisfied. More

by dalzeniascott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. We are here if you need us. Congratulations and enjoy!

January 02, 2025

Overall my experience with Coastal Kia was excellent. Even was chill and very easy to work with. We're loving our new Telluride! More

by bvaiksnoras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Coastal Kia responded

Fantastic! We are thrilled to hear you have already fallen in love with your new Kia Telluride. Congratulations! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Heber by name. Enjoy! We are here if you need us.

January 01, 2025

They are well-staffed and everyone is very helpful. I trust my vehicle with them. More

by bslpeace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star service review and compliments for our team. We love the feedback including, "they are well staffed and everyone is very helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

I loved the KIA app connectivity feature to schedule the appointment. It was great and easy to use. Also I could get an appointment the next day which was great. I was promised an hour and 15 minute complet More

by Robscochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Coastal Kia responded

Thank you for the review and helpful information. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your recent service visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 30, 2024

Drew did a great job helping us with finding a car I love. He was very friendly and helpful More

by Nyllia_mann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Belk
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Dec 30, 2024 -

Coastal Kia responded

Thank you for the five star review! We appreciate the high marks and compliments for our Product Specialist Drew Belk. We love the feedback including, "Drew did a great job helping us with finding a car I love." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 30, 2024

I found Coastal exceeded my expectations! We had two phone conversations outlining what vehicle i was looking for and what could they do for me. Prior to agreeing to using my trade in and m More

by Char
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and gracious compliments. We love the feedback including, "Coastal Kia exceeded my expectations...meeting the Coastal Kia team, Sales, finance and GM was awesome!" We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! We are here if you need anything.

December 30, 2024

My experience a Kia was great. Jack was an excellent sales man. 10 out of 10 experience More

by Heathgonyer14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for Jack Smith. You mentioned he was "10 out of 10". Is the rating of one star for Jack an error? We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the gracious comments including, "my experience at Kia was great." Congratulations and enjoy!

December 30, 2024

Great people to work with and very knowledgeable and accommodating. Snacks and water are a nice extra. The courtesy van driver was also wonderful! More

by wardhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Coastal Kia responded

Thank you for the high marks! We are thrilled to hear you were able to enjoy our customer lounge experience and courtesy van shuttle. It was thoughtful of you to give our Service Consultants, Bob Tomlin and Marquita Best, such high marks. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

Very friendly staff. I will mention that It would be nice to see oil change take less than 90 minutes. It’s too long! More

by JRUNYAN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We sincerely appreciate your patience during your recent service visit. Please call us if you need anything. Thanks again!

December 30, 2024

This dealership is always professional and efficient. The employees are knowledgeable and courteous. I have been pleased with their team every time I have needed their services. Although I live in Fayett More

by GMA4SLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "this dealership is always professional and efficient...the employees are knowledgeable and courteous...." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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