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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,492 reviews

January 18, 2021

Great people, great service, great facility. Like the fact that they wash the car when it is serviced. Like that they keep records of what is needed next. More

by FLEMINGLD1
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate your comments including, "great people, great service and great facility." We are thrilled you were able to take advantage of our courtesy wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 16, 2021

Great customer service! Jason Dodd worked with us and made our process run smoothly. Would definitely recommend Kia to anyone. Great cars and great value. Thanks! More

by ODOM37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Jan 18, 2021 -

Coastal Kia responded

Wonderful! Thank you for rating Jason Dodd, Uber Hernandez and Michael Mascavage with such high marks. We are thrilled to hear you found what you needed. Thank you for the high recommendations too. Please call us if you need anything. We are here to help. Thanks again! Welcome to the Coastal Kia family.

January 16, 2021

Staff was very personal, respectful and efficient. Once made aware of the time constraints they made the purchasing process easier. I would recommend other costumers to Coastal More

by EYELEENIEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Jan 18, 2021 -

Coastal Kia responded

We sincerely appreciate the five star review and compliments for our staff. It was thoughtful of you to give Kelvin such high marks too. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you found our staff to be, "very personal, respectful and efficient." Thank you for choosing Coastal Kia!

January 14, 2021

My experience in purchasing a new car was made easy thanks to Steve Kramer who walked me through the process of viewing the options of the cars I was interested in and all financing choices available t More

by MCNUTT1122
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2021 -

Coastal Kia responded

"You are very welcome"; from Steve Kramer and our entire team. Thank you for the wonderful review and gracious comments. Congratulations on your recent purchase and welcome to the family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

January 14, 2021

Prompt, kept me informed. Sam was fantastic. He walked me to my car had the heater going so I would be warm when I got in. Reasonably priced. Highly recommend. More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2021 -

Coastal Kia responded

Thank you for recognizing Sam by name. He is wonderful, his clients love him and we are lucky to have him. Thank you for the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "prompt...reasonably priced... high recommend." Please call us if you need anything. We are here to help. Thanks again!

January 14, 2021

The people were very Nice I just had to go back-and-forth a few times to get the things I want it . Jason G was new to the dealership but a very nice young man More

by TTSIMPLYMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Jan 14, 2021 -

Coastal Kia responded

Thank you for the wonderful feedback and great review. We are thrilled to hear you had a pleasurable sales experience. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to mention Jason G by name. We sincerely appreciate it. Thank you for choosing Coastal Kia!

January 13, 2021

They were courteous, efficient and explained the work and cost needed for my vehicle. There was no pressure or sales pitch that would deter me from returning and loved the shuttle service still offered even More

by oreinberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jan 14, 2021 -

Coastal Kia responded

Thank you for the great service review! It was thoughtful of you to go online and share your comments. We love the feedback including, "they were courteous, efficient...love the shuttle service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 13, 2021

Jason was wonderful to work with. He showed me several options and helped me to decide which vehicle would be best for my upcoming cross country trip with 2 of my grandchildren. The Telluride I chose wa More

by MIMITHOMSON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Bill Mathias
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Jan 14, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We are thrilled to hear Jason Stone exceeded your expectations. Congratulations on the purchase of your new Telluride. You will love it! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 13, 2021

Mr service visit for a oil change and tire rotation went off without any issues. Pretty fast friendly service. They even offered to wash my car even though it was misty raining More

by CMATHEWS59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Report | Print
Jan 13, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and amazing testimonial. We are thrilled our service team exceeded your expectations during your recent service visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

January 13, 2021

Great experience! Everyone was very friendly and answered all my questions. Would highly recommend visiting this dealership for your next purchase! Love my new Kia! More

by CUSTOMMAIDCLEANINGSERVICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2021 -

Coastal Kia responded

Wow! Thank you for the five star review and gracious comments. We love the feedback including, "great experience...would highly recommend...love my new Kia." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

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