Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,492 reviews

January 12, 2021

Good service overall, overall explained things well, na, na, na, na, na, na, na, na, na , na, na, na, na, na, na, na, na , na More

by eeeeeee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Report | Print
Jan 13, 2021 -

Coastal Kia responded

Thank you for the great review. Apologies that Dealer Rater has a 25 word minimum. We are thrilled you shared your thoughts. Thank you for choosing Coastal Kia!

January 11, 2021

Salesperson was excellent and finance manager went above and beyond to help with secure financing of vehicle. Overall, I am pleased with my new vehicle More

by CCAPR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2021 -

Coastal Kia responded

Thank you for the wonderful review and gracious comments. We are thrilled to hear our team exceeded your expectations. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia family!

January 10, 2021

We have found both the service and sales department associates to be knowledgeable, friendly and courteous. The last couple of times we waited at the dealership and Sam did everything he could to assu More

by matemall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2021 -

Coastal Kia responded

Thank you! We appreciate the wonderful testimonial and compliments for Sam Weisman in our service department. We love the feedback including, "we have found both the service and sales department associates to be knowledgeable, friendly and courteous." You are appreciated too! Thank you for choosing Coastal Kia.

January 10, 2021

Jeff Bryson is fantastic! I will definitely return to him for another purchase. He was very professional and He wanted the best deal for us. More

by CM.RHODES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bryson
Report | Print
Jan 11, 2021 -

Coastal Kia responded

Wonderful! Thanks for the five star review and compliments for your Product Specialist Jeff Bryson. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 08, 2021

Great service. Very friendly. Made sure my vehicle was in top notch shape. Worked with my warranty to get everything covered as much as possible. More

by CHANTELLMYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jan 11, 2021 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate it. It was thoughtful of you to rate your experience with Howard, Bob, Sam and John too. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear they exceeded your expectations. Thanks again!

January 07, 2021

Friendly, knowledgeable staff. Love how they meet you outside at your car. Nice waiting area. Updates given while you wait. Service department is great. Will definitely use again. More

by MARABIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jan 07, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love the feedback including, "friendly, knowledgeable staff...will definitely use again." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

January 07, 2021

Excellent service and customer relations from start to finish! Courtesy drop-off was very much appreciated while we waited. Fully stocked waiting area for customers. More

by SMEEKERNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious compliments. We are thrilled to hear you were able to take advantage of our complimentary Concierge Pick Up and Drop Off service as well as our Customer Lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 06, 2021

I’m always treated with the utmost respect and curtesy. All service is completed within an acceptable time and I’m always offered a ride to nearby shopping if I don’t want to wait at the dealership. More

by COOPERDA156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jan 06, 2021 -

Coastal Kia responded

Great news! We are thrilled you were able to take advantage of our Courtesy Van Shuttle experience. Our clients love this convenience! Thank you for the five star review and gracious comments. We love to hear you are always treated "with the utmost respect and courtesy." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

January 06, 2021

Excellent service and customer service conducted. Patiently explained and went over the service with knowledgeable explanations. Service was performed in a timely manner and correctly. More

by ONE_SHOT_ONE_KILL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jan 07, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our service team. We are thrilled to hear they exceeded your expectations and your service was performed "in a timely manner and correctly." Please call us if you need anything. We are here to help. Thanks again!

January 06, 2021

Courteous, knowledgeable staff. Sales people truly interested in providing what the customer desires at a fair price and without high pressure tactics. Well run service department. More

by JPLIVOTI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bryson, 5 stars, Bill Mathias
Report | Print
Jan 07, 2021 -

Coastal Kia responded

Thank you for the five star review and high marks for so many of our team members. We sincerely appreciate the review and gracious comments. Thank you for your loyalty to both our sales and service departments. We love your feedback including, "courteous, knowledgeable staff." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

1
...
343
344
345
...
550