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Coastal Kia

Wilmington, NC

4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,492 reviews

December 31, 2020

Fast, helpful service. Waiting area was clean and well supplied with reading material, TV and snacks. Bob kept me updated on how things were going. Very helpful. More

by FLHILLJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Coastal Kia responded

Thank you for the five star review. Happy New Year! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the gracious comments and high ratings for Bob Tomlin in our service department. We sincerely appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

December 31, 2020

Timely and courteous service. Snacks and drinks in the waiting area. I absolutely adore the shuttle driver. They even had the shuttle service on Christmas Eve! Trustworthy group. More

by CECOSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Kelly, Howard Ramsey
Dec 31, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate the gracious comments and high marks. We are thrilled you were able to take advantage of our Courtesy Van Service. We love your feedback including, "timely and courteous service... trustworthy group." Thank you for being an important part of our Coastal Kia family!

December 31, 2020

The people in the service department were wonderful. They went out of their way to take care of me and my car. They followed up with me to make sure everything was going well with the car, it was, and truly More

by JOZYLEVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 04, 2021 -

Coastal Kia responded

We sincerely appreciate the five star review and high ratings for our service team. It is wonderful to hear they exceeded your expectations and followed up with you to make sure everything was perfect. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to compliment our shuttle service as well. Thank you for choosing Coastal Kia!

December 30, 2020

We were happy with the sales team . Friendly team. I made them aware that I already have a leased a kia and they reassured me that by attaining a new 2nd lease My other vehicle wouldn't be burdaned to More

by ESU2557
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
manager
Dec 30, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star sales review and gracious comments. Congratulations on your second Kia purchase! We love the feedback including, "friendly team...very accommodating." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being an important part of our Coastal Kia family!

December 29, 2020

My precious husband Howard, p assed away in April. Shortly before he passed with met Howard Ramsey at Coastal Kia and my sweet husband made Howard promise him that he would take care of the car once h More

by darlenebilderback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 29, 2020 -

Coastal Kia responded

Thank you for your heartfelt loyalty and gracious comments. It was thoughtful of you to go online and share your amazing testimonial. We sincerely appreciate the five star review and compliments for Howard. We are always here if you need anything. Thank you so much and please reach out if you need anything.

December 29, 2020

Friendly,professional,courteous staff.Car was picked up at my house and returned in a timely manner. All services that I requested were taken care of to my satisfaction. More

by MOMMOMGINNY1@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and share your recent service experience. We are thrilled to hear you found our concierge service to be super convenient. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family!

December 29, 2020

The customer service is always good. I've worked with Sam every time I've been here and he is always kind and keeps me updated on whatever work is being done to my car. More

by KLG5194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Coastal Kia responded

Thank you for the five star service review and amazing feedback. We love your loyalty to Sam Weisman and appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

December 29, 2020

Great service from a team that looks out for customers. I am happy with my new tires and previous recall inspection. Thank you very much. More

by WILLIAMCARNOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 29, 2020 -

Coastal Kia responded

Thank you so much! We absolutely love the comment, "great service from a team that looks out for customers." It was thoughtful of you to rate your recent service experience online and we appreciate it. Thank you for choosing Coastal Kia!

December 28, 2020

Service was excellent. Bob listened and took care of everything on the check list. Everything was completed in a timely manner also while abiding by Covid guidelines. More

by JCSWITZER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. Thank you for rating your experience with Bob Tomlin and Sam Weisman. They are both great ambassadors for our dealership and we are fortunate to have them. Please call us if you need anything. We are here to help. Thanks again!

December 28, 2020

Don was super helpful and assisted me and making a great choice. I would recommend him to everyone and I have. I told all of my friends that they need to see him so that he could have them riding in a new More

by terjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Coastal Kia responded

Thank you for the awesome five star review! Congratulations on your recent purchase from Don and our team at Coastal Kia! We love your feedback including, "Don was super helpful and assisted me in making a great choice." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

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