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Coastal Kia

Wilmington, NC

4.8
5,534 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,534 reviews

December 05, 2020

Steve was kind ... calm ... and professional . I got a great deal on the Sorento . Very quick . Snack available for kids. I enjoyed the visit . Great More

by bpoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Coastal Kia responded

Congratulations! Thank you for the amazing review and compliments for Steve. You will love your new Kia Sorento. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

December 05, 2020

Very smooth and easy process from scheduling to completion. Completely happy with the service, and the bonuses of a car wash and Sirius trial were great! More

by dcamp170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and share your experience. Thank you for rating our Service and Parts Director John Wigger too. Please call us if you need anything. We are here to help. Thanks again!

December 04, 2020

This is our third Kia. Sportage, Sorento and now Telluride. Last two purchased at Coastal Kia. Jason was a “not pushy” salesman. Knew answers to all our questions. Smoothly got us interested in the More

by DIETRIAW50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd - 5 stars
Dec 04, 2020 -

Coastal Kia responded

Thank you for the wonderful review! We sincerely appreciate your loyalty and gracious comments. We are thrilled to hear you love your new Kia Telluride. Congratulations ! We appreciate you taking our call to discuss your choice to take a discount vs the TV as the signed waiver stated. It was thoughtful of you to mention Jason by name. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

December 04, 2020

Was a fast and easy purchase. Steve our salesman (this is our 3rd vehicle we purchased from him) did a great job!!! Love the Kia Soul More

by GTSPAKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Coastal Kia responded

Congratulations on your 3rd purchase from Coastal Kia. Wow! We sincerely appreciate your loyalty to Steve, our dealership and to the Kia brand as well. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

December 02, 2020

Very friendly and helpful. Always appreciate their attention to detail and able to answer all questions. I am glad to bring my car to get service here! More

by MARIA.MONGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 04, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. We love the feedback including, "always appreciate their attention to detail and able to answer all questions." It was thoughtful of you to give Howard Ramsey such high marks too. Thank you for being an important part of our Coastal Kia family!

December 02, 2020

Kia always takes good care of my vehicle. There have been numerous recalls since owning my Kia and they have been on top of it everytime. I usually deal with Sam and he's always happy to help with a great at More

by duran0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Coastal Kia responded

Thank you for the amazing review and gracious comments. We are thrilled to hear Sam Weisman exceeds your expectations and you find Sam to be, "always happy to help with a great attitude." We sincerely appreciate your loyalty and high marks. Please call us if you need anything. We are here to help. Thanks again!

December 01, 2020

Steve Kramer at coastal Kia was great to deal woth.made buying car easy which is how it should be .Kia has a real pro! More

by jmoe22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for Steve Kramer. Congratulations on your recent purchase! Welcome to the Coastal Kia family. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

December 01, 2020

Everyone I have encountered at Coatal Kia and all that have worked on my car have been absolutely wonderful. I have complete trust bringing my car here. More

by SKIDTA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 02, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and kind remarks. We love the feedback including, "I have complete trust bringing my car here." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 30, 2020

I wasn't sure what car was right for me but mr Wallace was an excellent guide. I could tell he really wanted to get the best car for me. I can tell why Mr Kramer recommended him to me. Mr desmarest made w More

by applejacks94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Nov 30, 2020 -

Coastal Kia responded

Congratulations! Thank you for the amazing five star review. We are thrilled to hear our team exceeded your expectations. It was thoughtful of you to mention Steve Kramer, Tyler Desmarest and John Wallace by name. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

November 30, 2020

I have been burned by a lot of car dealerships and was hesitant to bring my car to a new one. We recently moved and I needed to get a few Kia specific things taken care of so I bit the bullet and brought More

by howard.jessica12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

We are glad too! Thank you for the opportunity to restore your faith in dealership service deparments. It was thoughtful of you to go online and share your testimonial. Thank you for mentioning Bob Tomlin by name. We sincerely appreciate the gracious comments and high recommendations to your family members. We love the feedback including, "your honesty and integrity will keep loyal customers." Thank you for choosing Coastal Kia! Please call us if you need anything, we are here to help. Thanks again!

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