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Coastal Kia

Wilmington, NC

4.8
5,531 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,531 reviews

November 12, 2020

As always, excellent, friendly, knowledgeable service at Coastal Kia service department. Sam always keeps me informed on what type of service my Kia needs at each visit. Great folks!!!!! More

by BETSYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Coastal Kia responded

Thank you for the five star review and wonderful compliments. We sincerely appreciate the five star service review for Sam Weisman and our team. We pride ourselves on striving to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty to Sam and our crew. We appreciate you!

November 12, 2020

The professionalism and honesty from Steve Kramer was exceptional. Provided everything i was looking for and as a previous salesman for car dealerships, he certainly exceeded my expectations. His pro More

by gmannerz123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the gracious review and high marks for Steve Kramer. Your amazing review has been shared with Steve and our entire team. We are thrilled to hear he exceeded your expectations. Congratulations on your recent purchase. We truly appreciate the amazing testimonial. Welcome to the Coastal Kia family!

November 12, 2020

Great personal service and easy to work with. Took great care in making the purchase convenient. Explained all the buttons and lights in the car More

by TCJ12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Coastal Kia responded

Thank you for the fantastic review and gracious comments. We love the feedback including, "great personal service and easy to work with." Congratulations on your recent purchase! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family. Thanks again!

November 12, 2020

The entire service advisor crew Howard Ramsey, Samuel Weisman and Bob Tomlin are professional, courteous, knowledgeable and friendly. Always greet you by name give you info on your service request and ke More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 12, 2020 -

Coastal Kia responded

We love this! Thank you so much for the five star review and gracious comments. It was extremely thoughtful of you to mention Howard Ramsey, Sam Weisman and Bob Tomlin by name. You said it best... they truly are "a great example of the dealership's values and mission." You kind words have been shared with Howard, Sam and Bob. Thank you for your loyalty. We appreciate you being such an important part of our Coastal Kia family!

November 12, 2020

Jason, Bob, and Mike have made being a car owner an incredible experience for me. I have not had the please sure working with anyone else but these three alone have made me feel like I made the right d More

by DALLAS9321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Nov 13, 2020 -

Coastal Kia responded

Thank you! Congratulations on your recent purchase! We sincerely appreciate the wonderful review and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 11, 2020

From sales to Financing to service am always greeted with friendly and happy atmosphere always feel like part of a family I wish all customer service places were like this More

by DLLOYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Nov 11, 2020 -

Coastal Kia responded

Wonderful! You are appreciated! Thank you for the high marks and gracious comments. It was thoughtful of you to rate your experience with Jason Stone, Sam Weisman and Tyler Desmarest. You are definitely a part of our Coastal Kia family! We are thrilled to hear you recognize that we make you feel that way. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

November 11, 2020

Bob did a great job helping me get my vehicle taken care of! I'm disable and I am very grateful for Bob and the service department at Kia! More

by DGSJR53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for Bob Tomlin in our service department. Your gracious comments have been shared with Bob and our entire team. Thank you for choosing Coastal Kia for your automotive service needs. We look forward to seeing you again soon. Thanks again!

November 10, 2020

I am confused that by making an appointment to have my oil changed I still waited at least an hour. When I make a hair appointment at 1, my appointment begins at 1. More

by JENSAM50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Coastal Kia responded

Thank you for your review and valuable feedback. We apologize for your wait. Please call our Operations Manager Peggy Roberts at 910-798-4670 to discuss your recent visit. We would love to gather additional information. Thank you!

November 10, 2020

I have had nothing but great experiences at Coastal Kia! Everything went very good and all that helped me were professional.I’m very happy with my car! More

by FRINGEHAIRDESIGN0216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 11, 2020 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and high marks for our Coastal Kia team! We are thrilled to hear you are enjoying your car. We strive to deliver a truly exceptional experience to every client during every visit. Your amazing review has been shared with our entire team. Thank you for being such an important part of our Coastal Kia family!

November 10, 2020

Coastal Kia offers great customer service, from the sales department to the service department, to the parts department. Pat Koballa has put together a great team! More

by MRSP1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Coastal Kia responded

We could not agree more! Pat Koballa had definitely "put together a great team" and we are all excited to be a part of it. Thank you for the five star review and high marks for sales, service and parts. It was thoughtful of you to go online and rate your experience. We appreciate it! Thanks again.

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