Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,479 reviews

October 22, 2020

The service representative was right at my car when I pulled up, very professional and ready to help get the service rolling, have my car serviced in a desirable time, which it was. More

by OCEANANGEL1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2020 -

Coastal Kia responded

Great! Thank you for the five star review and compliments for Sam Weisman. We are thrilled Sam exceeded your expectations. It is wonderful to hear your comments including, "very professional and ready to help get the service rolling..." We strive to deliver a truly exceptional to every client during every visit. Thank you for being an important part of our Coastal Kia family.

October 22, 2020

Sam & Bob are great to work with! Shuttle driver was very polite always pleasure to talk too! Will return to do business again! Waiting area clean! More

by MUNCY0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2020 -

Coastal Kia responded

Wonderful! Thank you for the great review and multiple compliments. We are thrilled to hear your service wait was pleasant and you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to mention Sam and Bob by name. We look forward to seeing you during your next service visit. Thank you for choosing Coastal Kia!

October 22, 2020

Great service, friendly staff, fair prices while providing a safe environment! I leave knowing my car has been well serviced and this provides me with a piece of mind. Very happy with my experience More

by CMICHELLETEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Oct 23, 2020 -

Coastal Kia responded

Michelle, thank you for the amazing service review and gracious comments. We love your comments including, "great service, friendly staff, fair prices..." John Wigger and his service team do a great job of exceeding our clients expectations during every visit. Thank you for choosing Coastal Kia! We are here if you need anything. We look forward to your next visit. Thanks again!

October 21, 2020

Individual who service care on 10/21, turned the air up to full blast. I had the air off, when I turned on the car, the air conditioning was set at four, the highest setting. More

by ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Oct 22, 2020 -

Coastal Kia responded

Thank you for the review and great feedback. We apologize the air settings were different from your originals. It was kind of you to rate Howard Ramsey, your Service Consultant, a five. He is amazing and a true asset to our team. We sincerely appreciate you recognizing his superior customer service skills. Thank you for choosing Coastal Kia!

October 21, 2020

Very friendly and worked with me to get the numbers right for me. Very happy with the new car. Would do business with them again. More

by Cwalton6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Report | Print
Oct 22, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! You will love your new Kia! Thank you for the five star review and high marks for John Wallace and Tyler Desmarest. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

October 21, 2020

Performed regular service. Identified needed activities. All work completed quickly while waiting at the dealership. Friendly and helpful interaction. Overall excellent service with no issues. More

by 100NIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2020 -

Coastal Kia responded

Thank you for the high marks and great feedback. We appreciate the kind comments including, "friendly and helpful interaction...overall excellent service with no issues." We sincerely appreciate you going online and sharing your testimonial. Please call us if you need anything. We are here to help. Thanks again!

October 20, 2020

The service department team is extremely helpful and efficient. Have been very happy with the services provided. The team is always friendly and I feel like my vehicle is in good hands. More

by ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the thoughtful review and your unwavering trust. We are thrilled to hear you find our Coastal Kia service department to be, "extremely helpful and efficient." We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

October 20, 2020

I just bought a car at Coastal Kia for the second time. I went back because everyone there is so friendly and easy to work with, from sales to service. More

by Jean
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Report | Print
Oct 21, 2020 -

Coastal Kia responded

Congratulations Jean on your second purchase from Coastal Kia! You are an important part of our Coastal Kia family and we appreciate you. Thank you for the five star review and high marks for our sales and service departments. We appreciate the five star rating for your Product Specialist Kelvin Swinson too. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We look forward to seeing you during your complimentary service at 5000 miles.

October 19, 2020

Coast Kia is great! They always go above expectations Kelvin was great to work with and followed up with us even after purchase. First class service all the way. Thanks More

by SEV.SEVERTSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Report | Print
Oct 20, 2020 -

Coastal Kia responded

Thank you! We are thrilled Kelvin Swinson and our team were able to exceed your expectations. We love the feedback including, "first class service all the way." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Congratulations on your recent purchase. Welcome to the Coastal Kia Family! We look forward to seeing you during your complimentary service visit at 5000 miles. Please call us if you need anything. We are here to help. Thanks again.

October 17, 2020

I was very pleased with the service I received. Explained maintenance and warranty. What I need to do for best performance of my car. Thanks More

by MILLERDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2020 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled to hear our team exceeded your expectations. Please call us if you need anything. We are here to help! Thank you for being an important part of our Coastal Kia family!

1
...
360
361
362
...
548