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Coastal Kia

Wilmington, NC

4.8
5,528 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,528 reviews

October 09, 2020

Had a great experience. Handled almost everything via phone, text and email before going in person to check out my new car (a 2021 Stinger GT2) and sign all the paperwork. I also got an extremely fair de More

by mark.d.montgomery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Coastal Kia responded

Congratulations! We know you will enjoy your new 2021 Kia Stinger GT2 for many years to come. We are thrilled to hear you, "had a great experience." It was kind of you to mention Steve by name; we sincerely appreciate it. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

October 08, 2020

Excellent Service! Howard is professional, thorough, and friendly! He makes sure everything is done right! Coastal Kia has the best service dept I have seen! More

by MARGARETANN623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 08, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review, kudos for Howard and for naming us, "best service department I have seen!" It was thoughtful of you to go online and rate your experience. Thank you for your loyalty. Your amazing review has been shared with Howard and our entire staff. Thank you for choosing Coastal Kia!

October 08, 2020

The service I got was very good.After the service was The service I got was very good. After the service was finished he went over everything that that was done. You have one good service rep in SAM. More

by RON2000NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Coastal Kia responded

We could not agree more. We love having Sam Weisman on our team. It was thoughtful of you to recognize his efforts. Thank you so much for the five star review and gracious comments. We look forward to seeing you again soon. Thanks again!

October 07, 2020

Without a doubt Coastal has the right idea. Treat the customer with respect and provide the best service possible. My 2019 KIA Sorento has been a strong vehicle and always dependable and I contribute all More

by APG8629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 09, 2020 -

Coastal Kia responded

We love this and appreciate it so much! Thank you for the five star review and amazing testimonial. You said it best, "treat the customer with respect and provide the best service possible." We are thrilled to hear you are enjoying your 2019 Kia Sorento. It is always a "great pleasure doing business with you too!" Thanks again.

October 07, 2020

Nice, professional, very clean, and quick. Bob got me an appointment same week. I was done in about two hours. They were very nice through the whole process and called the check and make sure everything was More

by hannahpatrick15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love the feedback including, "nice, professional, very clean and quick." It was thoughtful of you to mention Bob Tomlin by name. Your amazing review has been shared with Bob and our entire team. Thank you for choosing Coastal Kia!

October 06, 2020

I apologize for being a customer. I am 67 years old. I do not hear or see well and live in constant pain. My doctors tell me I have very little time left. Two good friends of mine drive the Kia brand and are More

by GENERALMASTER810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Desmarest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Oct 06, 2020 -

Coastal Kia responded

Mr. Metts, thank you for your feedback. Congratulations on your recent purchase from Coastal Kia! We are here to help. We just tried to reach you via phone to discuss any concerns you may have. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Our sales and finance processes are transparent. If you decide to cancel the products you authorized our team can help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your options. We look forward to your call. Thank you.

October 06, 2020

Like some paper work not a computer person what does my warranty cover how long also a bill of sale please mail me this information More

by BRIANMCGUIGAN87
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you for going online and rating your recent purchase experience. It was thoughtful of you to rate Uber Hernandez and Tyler Desmarest too. We strive to deliver a truly exceptional experience to every client during every visit. As requested, additional copies of your paperwork are being mailed out today by Uber. Please call us if you should have any questions .Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

October 06, 2020

Great experience, A+++, quick and easy...........will do business with you again for sure and we are 100% happy with our experience and our new Kia More

by BRIANC9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Oct 07, 2020 -

Coastal Kia responded

Wonderful! We love the A+ grades. Thank you for the five star review and amazing comments. We are thrilled to hear we have earned your trust. Congratulations on the purchase of your new Kia. Welcome to the Coastal Kia family! We look forward to seeing you during your first service which is complimentary at 5000 miles. Please call us if you need anything. We are here to help!

October 05, 2020

Great place to go and purchase a vehicle. My wife absolutely loves her new van. The salesman was very friendly and professional. I will be going back for sure. More

by MCCLURES82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mathias
Oct 06, 2020 -

Coastal Kia responded

Congratulations to you and your wife on your recent Kia Sedona purchase. We know you will love it! Thank you for the five star review and awesome compliments. It was thoughtful of you to go online and share your experience. We sincerely appreciate the feedback including, "the salesman was very friendly and professional." We pride ourselves on our customer service and determination to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 05, 2020

Jason was awesome and helped me find the perfect car! I love driving it and I’m excited to have it for a very long time More

by JESSICA.ROLLINS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Oct 06, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. Congratulations on your recent purchase from Coastal Kia. We love to hear you found "the perfect car!" It was thoughtful of you to mention Jason by name. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

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