Back

Coastal Kia

Wilmington, NC

4.8
5,528 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,528 reviews

September 29, 2020

The service was good. They fixed the issue with my tires and found a second issue with my steering wheel that I didn’t know about and fixed it as well. More

by BLUENINJA000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and gracious comments. We are thrilled to hear we were able to address a second unknown service concern as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 29, 2020

One word to describe Coastal Kia Service-OUTSTANDING! Bob Tomlin, John WiggerWOWZER! Their customer service is award-winning and keeps my Kia service with them More

by BETH.HATCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Honorable Mention Kia shuttle guys Bob and Perry?, Howard Ramsey
Sep 30, 2020 -

Coastal Kia responded

Thank you Beth! We will take the one word service description, "OUTSTANDING!" It was extremely thoughtful of you to go online and share your experience. We sincerely appreciate you mentioning Bob Tomlin and John Wigger by name. Your amazing review has been shared with Bob, John and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 29, 2020

I was looking for a Certain model car, Kia Forte, for my son to drive back and forth to college I checked the lot for what they had that was late model with lower mileage. It had to be this model and it had More

by CBHARDEE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Sep 30, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing testimonial and compliments for Kelvin Swinson. We are thrilled to hear he exceeded your expectations and together, you were able to find just the right vehicle for you son. We hope his college experience is amazing! We appreciate the gracious comments and high recommendations. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 29, 2020

We are so excited about our new Kia Telluride, it is the perfect fit for our growing family! John and the team at Coastal Kia were amazing to work with and made the whole process such a great experience! More

by brittanybrowe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Howard Ramsey
Sep 23, 2020 -

Coastal Kia responded

Congratulations! You will love your new Kia Telluride for many years to come. We sincerely appreciate the five star review and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 28, 2020

Great service! They got my tire replaced and basic maintenance done and even delivered the vehicle back to my office! Very satisfied and highly recommended! More

by Paige Keel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Coastal Kia responded

Paige, thank you for the five star service review for our service team at Coastal Kia! We are thrilled to hear you were able to take advantage of our Courtesy Service Concierge Service. Our clients love this convenient service. Thank you so much for the comments, "very satisfied and highly recommended!" Thank you for choosing Coastal Kia!

September 28, 2020

Have been to other dealerships where the sales people are very pushy. Jason was very patient and did not try to sell us anything we did not want. Very experienced person and understood what we wanted in a v More

by BURCHPL77
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Howard Ramsey
Sep 28, 2020 -

Coastal Kia responded

Thank you so much for the five star review and gracious comments. It was thoughtful of you to mention Jason by name. He is an asset to our organization and we are lucky to have him. It is wonderful to hear you found him to be, "very experienced and understood what we wanted in a vehicle." Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!

September 28, 2020

Salesman was great! Worked deal over the phone and when we came to pick it up, everything was as we discussed. Finance department, not so much. Had to wait over 45 minutes before starting the process of More

by LUCKETFA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Sep 28, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you for your feedback. We apologize for your wait and appreciate your patience. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 25, 2020

I already feel this out and gave them an excellent overall. I do not want to continue to repeatedly receive these recommendation request. As I said before, I think that overall this is an excellent Ki More

by CHARLEYR1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 25, 2020 -

Coastal Kia responded

Thank you for the great rating. We apologize for any duplicate review requests. Please call us if you need anything. We are here to help.

September 25, 2020

This is my third vehicle purchase from Coastal Kia and I could not be any happier! My salesman, Brandon was amazing and worked diligently to ensure I was making a purchase that made sense for my situation. More

by JULSBREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon White/ Sales
Sep 28, 2020 -

Coastal Kia responded

Third vehicle....wow! Thank you so much for the amazing review, your loyalty and thoughtful feedback. Your testimonial means the world to us. It was kind of you to mention Brandon, Tyler, Sam and Bob by name. You are appreciated! We look forward to seeing you again during your first free service at 5000 miles. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything. We are here to help.

September 24, 2020

The man who greeted me (name?) was very kind & thorough. Love the waiting room. Guy told me cost first. Very nice and very polite. Thank you! More

by Gillian Carney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember, Howard Ramsey
Sep 25, 2020 -

Coastal Kia responded

Wonderful! Thank you for the wonderful review and gracious comments. We are thrilled to hear you had a pleasant service experience and you found our team to be, "very nice and very polite." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

...
371
...