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Coastal Kia

Wilmington, NC

4.8
5,526 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,526 reviews

September 10, 2020

They were very prompt and made sure they handled my car with care. All the staff were really nice. I would recommend the service center to anyone. More

by RAYGATT34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 10, 2020 -

Coastal Kia responded

Thank you for the five star service review! We are thrilled to hear your visit was quick and efficient. It was thoughtful of you to go online and share your gracious comments and high recommendations. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants with your automotive service needs. Thank you for choosing Coastal Kia!

September 10, 2020

Definitely recommend Coastal Kia.Told them what I wanted, what Kind of payment I would like and Steve handled it for me. Outstanding friendly, fast and dedicated staff at Coastal Kia. Steve Kramer, Jason Sto More

by CAROLYND961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Sep 10, 2020 -

Coastal Kia responded

Congratulations on your recent 2021 Kia K5 GT purchase from Coastal Kia! It was extremely thoughtful of you to mention Steve Kramer and Jason Stone in your review. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 09, 2020

I absolutely love this dealership, in every way regarded, they r friendly, kind , easy to work with and and it is always a pleasure just to go to visit More

by Frances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 10, 2020 -

Coastal Kia responded

Frances, we love you too! Thank you so much for the wonderful review and gracious comments. It was thoughtful of you to go online and share your gracious comments. You are an important part of our Coastal Kia Family and we appreciate you!

September 09, 2020

Very courteous and helpful.I looked at different vehicles ,decided on the one I purchased and the paperwork went very smoothly.took delivery of a very clean and fully gassed up car.the salesman was extremely More

by MRICHARDS2K
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Sep 11, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review! Congratulations on your recent purchase from our Coastal Kia team. We love the gracious comments including, "very courteous and helpful...the salesman was extremely helpful." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!

September 07, 2020

Great place and everyone was really nice. Brandon Wright was great to work with he went above and beyond to help me out to get out of my dodge and into the sorento. Even at 8pm at night when the deal was do More

by bobbycastriota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon wright
Sep 08, 2020 -

Coastal Kia responded

Fantastic Bobby! Thank you so much for the five star review and kudos for Brandon Wright and our sales team at Coastal Kia! Your amazing review has been shared with Brandon and our entire team. We are thrilled to hear Brandon exceeded your expectations. It was thoughtful and gracious of you to share your testimonial. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!

September 06, 2020

I just bought my 4th vehicle from them. In my opinion Coastal Kia is by far the best dealership in town. I've dealt with many others so I know! More

by CMINOZZI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin, Bill Mathias
Sep 07, 2020 -

Coastal Kia responded

4th vehicle from Coastal Kia... wow! Thank you so much for the amazing review and your unwavering loyalty. You are an important part of our Coastal Kia family and we appreciate you so much. Thank you for choosing Coastal Kia!

September 06, 2020

Sam has always gone out of his way to make sure my service is the best. He’s compassionate, understanding and thoughtful in his work. More

by KRISAUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you for the wonderful review. We could not agree more. Sam always does an amazing job and his clients rave about his customer service skills. We sincerely appreciate the kudos and gracious comments. Thank you for choosing Coastal Kia!

September 05, 2020

Coastal kia has a great automotive team from the guys in the front office to the mechanics in the back, love this place!! Will definitely be a return customer! More

by Kimberlygpitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you Kimberly! We sincerely appreciate the kudos and thoughtful comments. We have a great team that we are very proud of. We love you too! Thank you for being such an important part of our family.

September 05, 2020

Our sales person Kelvin West took the time to explain everything. He was very knowledgeable and a no pressure sales person. He was a pleasure to work with. More

by KCYXX3
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Sep 07, 2020 -

Coastal Kia responded

Thank you! Your gracious comments are wonderful. We are thrilled to hear Kevin West and our team exceeded your expectations. Thank you for the five star review and thoughtful feedback. Welcome to the Coastal Kia Family!

September 05, 2020

Smooth purchasing experience. Verry helpful and knowledgeable, Found the exact model I wanted. No hassle no pressure. Would recommend to anyone. The warranty is outstanding. More

by phuquenknughts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Sep 07, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review. Your gracious comments are appreciated. We love the comments including, “no hassle, no pressure.” We look forward to seeing you during your first complimentary service at 5000 miles. Welcome to the Coastal Kia Family!

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