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Coastal Kia

Wilmington, NC

4.8
5,526 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,526 reviews

September 04, 2020

Took my Kia for oil change and tire rotation. Tires were not rotated but was charged for it. When I called about John asked me how I know this. I told him I travel 40 miles to work everyday and I frequent More

by HOLLANDB217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Sep 04, 2020 -

Coastal Kia responded

Thank you for your feedback. Thank you for letting us pick up you vehicle this morning. Our service team is busy rotating the tires and changing the oil now. Our Service Concierge Team will be delivering the vehicle back to you shortly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 04, 2020

I am greeting at my car as soon as I arrive. I am treated as a valued customer. My car is always cleaner when I leave and it was when I got there More

by MLTHOM1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Fantastic! Thank you for the kudos and thoughtful review. Your wonderful testimonial means the world to us. Thank you for choosing Coastal Kia for your service needs. We sincerely appreciate your business.

September 04, 2020

Everyone was pleasant and helpful they took care of us in a timely manner they were knowledgeable and offered helpful ideas to complete the sale More

by COOLINC002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you for the five star review and awesome feedback. We sincerely appreciate the kudos and gracious comments. Congratulations on your recent purchase! We sincerely appreciate your business and want to welcome you to our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

September 04, 2020

Everybody was nice and knowledgeable of what they were doing I will definitely make sure to recommend you to my family friends and colleagues! Yay More

by RSP83462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Kelvin Swinson, Kevin West, John Wallace, Bill Mathias
Sep 07, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and high recommendations! We sincerely appreciate the five star review and thoughtful comments. Welcome to the Coastal Kia Family!

September 03, 2020

Professional and clean operation. We were treated well and the service was done in a timely manner. Car seems to be running well and the people ae friendly. More

by VJGRAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Coastal Kia responded

Thank you for the feedback! We sincerely appreciate the great service review. Your gracious comments are appreciated! We are thrilled to hear you "were treated well and the service was done in a timely manner." Thank you for choosing Coastal Kia. Please call is if you need anything. We are here to help. Thanks again!

September 03, 2020

The problem with my wife's car was diagnosed very quickly. The price was reasonable. The entire service department is fantastic and very dependable hands down! More

by Gregory A Gates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you Mr. Gates for the five star review. We are thrilled to hear your service experience went well. We are here to help. Please call us if you need anything. Thanks again!

September 03, 2020

Good deal, good service, good guys, good dealership, nice car. I would definitely recommend this dealership and a Kia to my friends and family. Have I reached 25 words yet...I have! Yay! More

by Napolison
Recommend Dealer
Yes
Employees Worked With
John Wallace
Sep 03, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing review. We love the comments including, "good deal, good service, good guys, good dealership, nice car." We sincerely appreciate the gracious comments and wonderful feedback. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

September 02, 2020

All I can is that it was a very good experience. Everyone was extra nice and went out of their way to help. A friendly sales crew and clean work place. More

by BFANTOM1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
Sep 02, 2020 -

Coastal Kia responded

Wonderful ! Thank you so much for the five star review and gracious comments. We are thrilled you had a "good experience" and everyone was "extra nice and went out of their way to help." We appreciate you and your thoughtful review. Thank you for being such an important part of our Coastal Kia Family!

September 02, 2020

Courteous professional and very helpful with all my cars needs. Maintain the schedule given to me on the phone and was very courteous upon my arrival. More

by gpbrady1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
Sep 02, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and amazing comments. We love the feedback including, "courteous professional and very helpful with all my car needs." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

September 02, 2020

I had an intermittent issue with dashboard warning lights. Each time I took it in the lights had disappeared and the problems eluded the computer! But Sam never lost patience or hope. Finally, the lig More

by mcsnow2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Coastal Kia responded

Thank you for the five star service review for Sam and our service team! Your wonderful review and amazing comments have been shared with Sam and our team. We appreciate your patience and are thrilled to hear our team handled your service concerns. Thank you for choosing Coastal Kia. Please call us if you need anything. Thanks again!

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