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Coastal Kia
Wilmington, NC
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,479 reviews
August 06, 2020
Jason Stone was amazing, knowledge and kind. He knew how to help us get what we needed and wanted. He put our needs first amendment it made a difference. to help us get what we needed and wanted. He put our needs first amendment it made a difference. More
by SPBARGER2004
Verified CustomerEmployees Worked With
Jason Stone
August 06, 2020
I worked with Mike Mascavage n he provided me the best service n made my purchase very easy. When I leased my car 2 years agomy experience was less than ideal. Mike is an asset to Coastal Kia n the reas service n made my purchase very easy. When I leased my car 2 years agomy experience was less than ideal. Mike is an asset to Coastal Kia n the reason I would recommend your dealership. More
by MRACZ9471
Employees Worked With
August 06, 2020
Great customer service and really works with you. Didn’t force a sale and always made sure I got what I wanted. Great team to work with!! force a sale and always made sure I got what I wanted. Great team to work with!! More
by cassidy
August 05, 2020
My appt was at 11:05. I arrived at 10:30 & was actually leaving at 11:05. Efficient, personable folks. Bob is the best! Great! leaving at 11:05. Efficient, personable folks. Bob is the best! Great! More
by SHAGDANCE54
August 05, 2020
Great service, Sam explained everything about the service and answered my questions. He help me understand w everything that was going on the vehicle. Sam was very respectful. service and answered my questions. He help me understand w everything that was going on the vehicle. Sam was very respectful. More
by CHRISTINATODD03
Employees Worked With
August 05, 2020
Great Service Steve listen to me and my situation and worked hard to get me a rate I could afford. He didn't give me any "buy today" pressure and let me take my tim Steve listen to me and my situation and worked hard to get me a rate I could afford. He didn't give me any "buy today" pressure and let me take my time making what is a big decision. I would go to Coastal Kia again to get another vehicle. More
by ALIFLAHERTY78
August 05, 2020
Jason Stone and Mike the financial guy took care of me great. Both took the time to explain everything to me and didn’t put any extra pressure on me. Will be back for my next car for sure! great. Both took the time to explain everything to me and didn’t put any extra pressure on me. Will be back for my next car for sure! More
by herschol
August 04, 2020
Great The salesmen I had the pleasure of dealing with was Kelvin Swinson and he made the process easy. He is down to earth. This is the first time I bough The salesmen I had the pleasure of dealing with was Kelvin Swinson and he made the process easy. He is down to earth. This is the first time I bought a brand new car and the first time I bought from a big dealership. This is my 3rd kia suv. My first was a 2010 Kia Sportage, then a 2015 Kia Sorento and now a 2020 Kia Sportage SX Turbo. Mr. Kelvin was very easy to talk to and took the time to show me all the features on the car and how to use them. Any concerns I had before and after the sale he took care of. He is a true asset to Coastal Kia and I appreciate his genuine self. You don't find that alot. Anytime I have a question he is a phone call or visit away. So all in all I had a great experience More
by CMATHEWS59
Employees Worked With
Kelvin Swinson
August 04, 2020
I called Kia yesterday and spoke with this gentleman about my check engine light being on he scheduled me an appointment to come in at 2:30PM so I went all the way to Wilmington which is 55 minutes away about my check engine light being on he scheduled me an appointment to come in at 2:30PM so I went all the way to Wilmington which is 55 minutes away from my house to get my car looked at. He came back and told me there was an evap problem but it would be fine to drive. He said he had ordered the part and it would take approximately two days and they would call me to come in and it will take about an hour to fix. Yesterday afternoon I went to go fill my car with gas and there is an issue where my car is not accepting fuel as I’m pumping gas it is pouring back out of my gas tank. I’ve tried to contact the Kia dealer today and they said that they are unable to get me a rental because they don’t have power due to the recent Hurricane however if my car would’ve been serviced properly yesterday they would have discovered the issue and I would not be without a vehicle and no way to get it serviced or to get a rental. More
by rickinantz
Employees Worked With
Howard Ramsey
August 04, 2020
Jason Dodd & Coastal Kia helped me get the Kia Soul I wanted so bad! Jason Dodd was Awesome & done just as he promised!! I wish all salesmen were like him!! He gets my 5 stars for sure!! So does Coastal wanted so bad! Jason Dodd was Awesome & done just as he promised!! I wish all salesmen were like him!! He gets my 5 stars for sure!! So does Coastal Kia as a whole dealership!! Highly Recommended!! Thanks again Jason Dodd & Coastal Kia!! More
by April Vernon
Employees Worked With
Jason Dodd
