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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,526 reviews

August 27, 2020

Was working with 2 other Kia dealership's and decided I got the best customer service with Steve and Mike at Coastal Kia in Wilmington. More

by RWEST4565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2020 -

Coastal Kia responded

Fantastic ! Thank you for the five star review and trust in Steve, Mike and our Coastal Kia Team! We sincerely appreciate the feedback and gracious comments. We love the comments including, "the best customer service was with Steve and Mike at Coastal Kia in Wilmington." Please call us if you need anything. We are here to help. Thanks again!

August 26, 2020

Pleasant experience. Satisfied with our lease. Everything was well explained. Our Telluride was quickly detailed and cleaned inside and out. I would recommend Coastal Kia More

by LSCHWAKE
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2020 -

Coastal Kia responded

Thank you for the wonderful review. Congratulations on your recent Kia Telluride purchase from Coastal Kia! You are going to absolutely love it! We sincerely appreciate the thoughtful comments and high marks. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!

August 26, 2020

Bob in the service department was awesome made the whole process easy and painless. Was great at communicating through the whole process and had great customer service. My car has been driving great so no c More

by CMORALESJ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2020 -

Coastal Kia responded

Bob Tomlin is simply amazing and we sincerely appreciate your kudos for him and our team. Thank you for the five star review and wonderful testimonial. We appreciate the loyalty too. Your amazing review has been shared with Bob and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 26, 2020

We were on vacation 9 hrs from home when our optima’s check engine light came on. They serviced my car the next day!! Thank you More

by CJBIRNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Aug 27, 2020 -

Coastal Kia responded

Thank you for the five star service review. We hate you had car concerns while you were on vacation but are thrilled to hear we were able to get you back on the road quickly. Thank you for the gracious comments and kudos for our service department. Please don't hesitate to reach out if you are ever back in the area. Thanks again!

August 26, 2020

Fantastic! Always treated well and love the quality of work they put into my vehicles. The staff is friendly and would recommend Costal Kia to anyone. More

by MATTHEW.J.EICHHOLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Aug 27, 2020 -

Coastal Kia responded

Matthew, thank you so much for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We sincerely appreciate the high recommendations too! Thank you for being such an important part of our Coastal Kia family.

August 25, 2020

Very knowledgeable of the cars and services! And so nice and supportive!!! I will highly recommend to all of my friends and colleagues shop with Dang at Coastal Kia! More

by RSP83462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Dang. We appreciate the high recommendations too. We love your gracious comments including, "very knowledgeable of the cars and services...so nice and supportive." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 25, 2020

the sales person was top notch no hassles no BS the the sales person was top notch no hassles no BS the finance person worked with me to find the right payment the vehicle was exactly what I expect More

by JESSE41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
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Aug 25, 2020 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Coastal Kia. Welcome to the family! We are thrilled your recent purchase experience went well. Thank you for the gracious comments. We love to hear you found the sales person to be "top notch" and the vehicle was exactly what you "expected and wanted". We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 25, 2020

We had to replace two cars totaled in the recent hurricane. Jason Dodd took GREAT care of us and we drove and bought two new cars in one day. Great deals on both of them. More

by kathchristva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keith Dodd - FIVE STARS!!!
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Aug 25, 2020 -

Coastal Kia responded

We hate the recent hurricane caused so much damage and you had two vehicles totaled due to the storm. But... we are thrilled to hear Jason helped you replace the vehicles quickly and was able to exceed your expectations. Thank you so much for the five star review and gracious comments. Your awesome review has been shared with Jason and our entire sales team. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Thanks again!

August 24, 2020

The service dept efficiently and effectively responded to my concerns and I was kept abreast of what was going on with my vehicle Thumbs Up 👍🏾! More

by BRENDAB1253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin
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Aug 25, 2020 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate the "thumbs up". Thank you for choosing Coastal Kia for your automotive service needs. We are thrilled they exceeded your expectations. Thanks again!

August 24, 2020

Edwin Alvarenga was very helpful and informative with the purchase of our 2021 Telluride "Nightfall." Edwin and Uber Hernandez delivered our "Attention Getting" Nightfall, we are more than pleased with Coast More

by Bob & Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Alvarenga
Report | Print
Aug 24, 2020 -

Coastal Kia responded

Bob and Sandy, Congratulations on the purchase of your 2021 Nightfall Telluride! You will love it. Thank you for the amazing review and gracious comments. It was thoughtful of you to mention Edwin and Uber by name. Thank you for the high recommendations too. We look forward to seeing you during your first complementary service at 5000 miles. Welcome to the Coastal Kia Family! Thanks again!

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