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Coastal Kia
Wilmington, NC
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,525 reviews
August 23, 2020
Excellent service from the start of our sale to the completion of our sale for a 2021 Kia Van. Kelvin was great, we had a 2019 Kia Van that we loved but sadly lost due to Hurricane Isaias and we were completion of our sale for a 2021 Kia Van. Kelvin was great, we had a 2019 Kia Van that we loved but sadly lost due to Hurricane Isaias and we were devastated. Kelvin took his time and patience with us and we now are the owners of a brand new 2021 van that is exactly like the one we had prior to the storm. Kelvin was super and we were very happy with him. He made a stressful situation very nice and is an awesome sales person start to finish. More
by Happy Van again!!
August 22, 2020
Coastal Kia serviced my Kia because of a recall. Making the appointment went smooth, staff was courteous and efficient, and I was in and out in no time. the appointment went smooth, staff was courteous and efficient, and I was in and out in no time. More
by BRENDA_HARVEY
Verified CustomerAugust 22, 2020
I always come back to Coastal Kia for all my Kia service maintenance & repair needs! The service team is excellent, professional, and personable. I also have used the Shuttle service several times over th maintenance & repair needs! The service team is excellent, professional, and personable. I also have used the Shuttle service several times over the years (my daughter as well), & we have found Kelly to also be professional & courteous. Thanks! More
by NCDI07
August 21, 2020
Customer service is great! However, i just don't feel like it should take an hour to complete an oil change when you are waiting for your vehicle, otherwise would have been 5/5 stars. like it should take an hour to complete an oil change when you are waiting for your vehicle, otherwise would have been 5/5 stars. More
by CJ
Employees Worked With
August 20, 2020
Jason Stone made car buying an easy experience. Tyler Desmarest did eveything he could to get a price for me that i could handle. I recommend Coastal Kia to everybody! Desmarest did eveything he could to get a price for me that i could handle. I recommend Coastal Kia to everybody! More
by CHAR_ALLEN
August 20, 2020
Excellent experience Fast, professional and courteous Great followup. Took vehicle as soon as I arrived and returned it when they said they would. Will continue service there Great followup. Took vehicle as soon as I arrived and returned it when they said they would. Will continue service there More
by warrenlibutti
Employees Worked With
August 19, 2020
All the best crew in town, so much like family. You definitely make sure that you have satisfied customers. Thank you Coastal KIA. I'm definitely going to spread the word. definitely make sure that you have satisfied customers. Thank you Coastal KIA. I'm definitely going to spread the word. More
by SHERRYUNDER
Employees Worked With
Other Employees :
Jason Stone
August 19, 2020
Sam Weismann took great care to make sure my vehicle was sanitized and my stay was comfortable waiting for my car to be serviced. Sam was a joy and made me feel like my business was important to him and the sanitized and my stay was comfortable waiting for my car to be serviced. Sam was a joy and made me feel like my business was important to him and the dealership. Kudos to you, Sam! More
by PUNCHIE910
Employees Worked With
August 19, 2020
This was my second new car purchased over my lifetime. It could not have been a smoother transaction. Kevin was an excellent salesperson with a strong knowledge of the KIA brand and Mike made the financ It could not have been a smoother transaction. Kevin was an excellent salesperson with a strong knowledge of the KIA brand and Mike made the financial and contract process simple and worry free. I look forward to my ongoing relationship with Coastal KIA. More
by mauricemurph
August 19, 2020
John Wallace did a great job of communicating with my wife to be sure her car had everything she asked for. Good guy to work with we would go back again. wife to be sure her car had everything she asked for. Good guy to work with we would go back again. More
by marlenesmith109
