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Coastal Kia

Wilmington, NC

4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,525 reviews

August 05, 2020

Great Service Steve listen to me and my situation and worked hard to get me a rate I could afford. He didn't give me any "buy today" pressure and let me take my tim More

by ALIFLAHERTY78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for your Product Specialist Steve Kramer. It was thoughtful of you to go online and rate your experience. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 05, 2020

My appt was at 11:05. I arrived at 10:30 & was actually leaving at 11:05. Efficient, personable folks. Bob is the best! Great! More

by SHAGDANCE54
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Coastal Kia responded

Wow! Thank you for the five star service review It was thoughtful of you to mention Bob by name. We are thrilled to hear we were able to exceed your expectations. Your amazing review has been shared with Bob and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 05, 2020

Great service, Sam explained everything about the service and answered my questions. He help me understand w everything that was going on the vehicle. Sam was very respectful. More

by CHRISTINATODD03
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Coastal Kia responded

Thank you for the wonderful five star service review and kudos for Sam Weisman in our service center. It was thoughtful of you to go online to rate your experience. Thank you for mentioning Sam by name. You wonderful review has been shared with Sam and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled we exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again!

August 04, 2020

Within five minutes I have the car of my choice and within 15 minutes paperwork had began. No pressure, awesome customer service! Best car-buying experience ever! More

by MEL.NICELY
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Mathias, Howard Ramsey
Aug 05, 2020 -

Coastal Kia responded

Awesome! Congratulations on your recent purchase from Coastal Kia! We are happy to hear your experience was seamless, handled with "no pressure" and you enjoyed "awesome customer service." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 04, 2020

I called Kia yesterday and spoke with this gentleman about my check engine light being on he scheduled me an appointment to come in at 2:30PM so I went all the way to Wilmington which is 55 minutes away More

by rickinantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Howard Ramsey
Aug 05, 2020 -

Coastal Kia responded

Rick, thank you for your time on the phone today. We have your vehicle in for service now and look forward to addressing your service concerns. Hurricane Isaias put us a day behind on getting back with you. We had to close due to the storm and unfortunately we were without power. We hope you and your family did well during the storm. Sam is the Service Consultant who is facilitating the repairs on your vehicle. Please call Sam at 910-408-0100 if you have any questions. We are here to help.

August 04, 2020

Jason Dodd & Coastal Kia helped me get the Kia Soul I wanted so bad! Jason Dodd was Awesome & done just as he promised!! I wish all salesmen were like him!! He gets my 5 stars for sure!! So does Coastal More

by April Vernon
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Aug 05, 2020 -

Coastal Kia responded

April, thank you for the five star review for Jason Dodd and our team at Coastal Kia. Your gracious comments and high marks for Jason are greatly appreciated. We love the high recommendations too. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 04, 2020

Great The salesmen I had the pleasure of dealing with was Kelvin Swinson and he made the process easy. He is down to earth. This is the first time I bough More

by CMATHEWS59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Aug 05, 2020 -

Coastal Kia responded

Fantastic! Congratulations on your recent purchase from Kelvin Swinson and our team at Coastal Kia! We are thrilled Kelvin was able to exceed your expectations. We love this is your THIRD KIA and you are carrying on the tradition with a 2020 Kia Sportage SX Turbo. Thank you for being such an important part of our Coastal Kia family. We look forward to seeing you during your first free service at 5000 miles. Thanks again!

August 03, 2020

Newbie This was my first time using Coastal Kia since I recently moved to the area. The service was efficient, the assessment of my car's needs and the expla More

by EVELYNWILLIAMS1328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Coastal Kia responded

Great Ms. Williams! Thank you for the five star service review and kudos for our service department. Welcome to the Coastal Kia Family! We are thrilled to hear we were able to exceed your expectations during your first service visit. We love the feedback including the comment, "the service was efficient, the assessment of my car's needs and the explanation to me was excellent." Please call us if you need anything. We are here to help. Thanks again!

August 03, 2020

better than excellent review questions re sales staff can be confusing, is too long, should be shorter. what else can i say about brandon wright . he is an excellent and co More

by CHARLES.ROBERTSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Coastal Kia responded

Charles, thank you for the five star review. It was thoughtful of you to mention Brandon Wright. We appreciate the gracious comments including, "he is an excellent and courteous person and made the experience very good." Awesome! Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

August 03, 2020

New 2020 Sportage Everyone at the dealership was very friendly and helpful. There was no pressure and the pricing was very fair. The financing options were very clear More

by weihse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Jason Stone
Aug 05, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from our Coastal Kia Team! Thank you for the five star review. We sincerely appreciate the feedback including,' "there was no pressure and the pricing was very fair." It is wonderful to hear we were able to exceed your purchase experience expectations. Welcome to the Coastal Kia Family! Thanks again!

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