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Coastal Kia

Wilmington, NC

4.8
5,514 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,514 reviews

April 21, 2020

My whole experience with costal kia was absolutely fantastic. This was my first new car purchase and costal made the whole process seamless. Steve Kramer was an absolute joy to work with. He reached o More

by Logan S.
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Coastal Kia responded

Wonderful! Thank you for the awesome testimonial regarding your recent purchase from our team at Coastal Kia! Congratulations! It was thoughtful of you to mention Steve Kramer and Tyler Desmarest by name. We are thrilled to hear Steve made the purchase experience seamless and was able to exceed your expectations. We love the comment, "overall my experience with Coastal Kia was easy, fun and quick." Welcome to the Coastal Kia Family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything.

April 20, 2020

Routine maintenance Great service department. Had to take unexpected trip that would have put me past scheduled maintenance mileage on my Kia Sorento. Called service depa More

by DIETRIAW50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Coastal Kia responded

Thank you for the five star review for our service team at Coastal Kia here in Wilmington! It was thoughtful and gracious of you to mention Sam Weisman in your review. We appreciate it! It is wonderful to hear you had a pleasant experience during your recent wait in our service department. Your awesome review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia. Please call us if you need anything. Thanks again!

April 20, 2020

beautiful new car stopped by thinking showroom closed. it was open and a beautiful blue 2020 forte was waiting for me. great service. Great experience. thank you very More

by INTRAVEL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : manager uber
Apr 21, 2020 -

Coastal Kia responded

Wonderful! Welcome to the Coastal Kia Family! Congratulations on the purchase of your 2020 Kia Forte from our team at Coastal Kia! You will love your new Forte. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for tagging Sam Weisman (in service) and Steve Kramer (in sales) in your review. Don't forget your first service is free at 5000 miles. Please call us if you need anything. We are here to help!

April 20, 2020

Awesome staff / Friendly Qualified Service Service appointment was so easy. We were in and out in just a short time and the Service guys are so friendly! They always follow up with a phone call More

by mimibeach53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review for our team at Coastal Kia! We love to hear your appointment was "easy"and you "were in and out in just a short time and the service guys were friendly." Wonderful! Thank you for recognizing our follow up process too. Thanks again!

April 18, 2020

Thank you for taking such wonderful care of me. I am a single woman in my 70’s, so all I can do is trust people won’t take advantage of me. You went way above and beyond to make me feel safe and secure. More

by Ginny B.
Recommend Dealer
Yes
Employees Worked With
I cannot remember names, but the entire experience was positive!
Apr 20, 2020 -

Coastal Kia responded

Thank you Ginny for the amazing five star review for our team at Coastal Kia! We are thrilled we exceeded your expectations and were able to earn your trust. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the gracious comments and warm praises. Please call us if you need anything. We are here to help.

April 16, 2020

Car fell apart in the first year I was completely led astray by this dealership. I was assured time and time again that the car I was purchasing had no engine problems when I bought i More

by rachel.mixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Apr 17, 2020 -

Coastal Kia responded

Rachel, thank you for your feedback. We apologize for your frustration. Your 2010 Honda CRV purchased in 2018 has not been in our shop since February of 2019. We are here to help. Thank you for taking our call yesterday. Our Service Director John Wigger is looking forward to receiving the requested information from the repair facility your 2010 CRV is currently at in Florida. Please call John Wigger at 910-408-0100 for further assistance. We are looking forward to your call. Thank you!

April 15, 2020

Great Online Buying Experience! Coastal Kia had the best (and largest) selection of the new 2021 Kia Seltos. Because of the recent stay-at-home orders, this all had to be done online More

by rvoorhees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George (driver who delivered the vehicle)
Apr 15, 2020 -

Coastal Kia responded

Fantastic! We are thrilled you enjoyed our online buying process at Coastal Kia! Congratulations on the purchase of your new 2021 Kia Seltos! It was extremely thoughtful of you to share your thoughts and testimonial online. Thank you for mentioning Steve and Mike by name. Your wonderful review has been shared with Steve, Mike and our entire Coastal Kia team. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help!

April 11, 2020

Sam was great! He scheduled my car's service appt quickly and kept me informed of the progress. He was friendly and helpful throughout my visit at the service dept. More

by PSMITHNAVA61
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Coastal Kia responded

Thank you so much for the five star service review for our team at Coastal Kia! We could not agree more... Sam is great! It was thoughtful of you to mention Sam Weisman in your gracious review. We love the comment, "he was friendly and helpful though out my visit to the service department." Thank you for choosing Coastal Kia. We look forward to seeing you again soon. Please call us if you need anything.

April 11, 2020

Always a pleasure to take my car in for regular service & maintenance....I’ve never taken it anywhere else since I purchased it. Everyone I’ve worked with is very knowledgeable & friendly. More

by KELLYGJOHNSON15
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 14, 2020 -

Coastal Kia responded

Thank you Kelly for the amazing five star service review for our Coastal Kia service team! We love the fact that our team exceeds your expectations during every visit. Your continued loyalty is important to us. Thank you for that. We love the comment, "everyone I've worked with is very knowledgeable and friendly." We are home of the truly exceptional experience. Thanks again for the wonderful five star review. We are here if you need us.

April 10, 2020

State Inspection Scheduling for the vehicle inspection was easy and completed on time. Sam was pleasant and helpful, as always. I've been going to this dealer for 7+ y More

by Les
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Coastal Kia responded

Fantastic review! Thank you so much! We appreciate your loyalty to Coastal Kia over the last several years. We sincerely appreciate the five star service review for our Coastal Kia service team. It was thoughtful of you to go online and share your thoughts. Your wonderful review has been shared with Sam and our entire service staff. Thank you for choosing Coastal Kia!

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