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Coastal Kia
Wilmington, NC
5,734 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,734 reviews
November 24, 2025
This was the easiest dealership to work with. They were very helpful and attentive to our needs. They were very helpful and attentive to our needs. More
by jodia410
Verified Customer
November 23, 2025
Sam did an amazing job explaining everything and taking care of me! I appreciated the extra time he took care of me! I appreciated the extra time he took More
by DONALDMONG
Employees Worked With
November 23, 2025
The service to my car was great. The fact that things were stolen out of my car NOT so great! I had multiple conversations about my trunk organizer being missing with the service ad The fact that things were stolen out of my car NOT so great! I had multiple conversations about my trunk organizer being missing with the service advisor to find out since my car was in the 3rd lot and there are no cameras there it was possible that it was stolen. Now that made me think what else was stolen out of my car that would not lock. My crown royal bag full of change and some chapstick and a charger cord. Why would you leave a car that won’t lock in a lot without any kind of security? I have never received a phone call from the advisor that was going to speak to his supervisor to see if anything could be done. More
by conkycan
Employees Worked With
November 22, 2025
Service advisor kept me updated on status and findings of service. Appreciate not being pressing to additional services. service. Appreciate not being pressing to additional services. More
by smith6964
November 21, 2025
Thorough inspection showed the issue was not we originally thought, which turned out to be much better. originally thought, which turned out to be much better. More
by TLKAMINSKI17
Employees Worked With
November 21, 2025
Everyone is very professional and personable. They go above and beyond to make sure you get what you want and their service department is outstanding. They go above and beyond to make sure you get what you want and their service department is outstanding. More
by Jennings.melody
November 21, 2025
Pleasant waiting area w/beverage & snack. Well done for my tire pressure issues and washed as well!!! Well done for my tire pressure issues and washed as well!!! More
by bjbergdogs
Employees Worked With
November 20, 2025
I always enjoy dealing with KIA. They are professional, knowledgeable, helpful and compassionate. Bob in service has always taken care of my cars. He is the BEST!!! My cars are alway They are professional, knowledgeable, helpful and compassionate. Bob in service has always taken care of my cars. He is the BEST!!! My cars are always fixed correctly the first appointment and ready when promised!! Awesome job!!! More
by SEA8SAND8WAVES
November 18, 2025
Bob was absolutely fantastic. He considered every detail, was kind and welcoming and efficient. The whole team greeted us warmly and authentically and we felt very well taken care He considered every detail, was kind and welcoming and efficient. The whole team greeted us warmly and authentically and we felt very well taken care of from start to finish. I would gladly return here any time. In fact, the quality of the visit was so high, it would make me want to buy a Kia if I didn’t already have one! Thank you for the outstanding customer service. More
by KELSEYANNLINEHAN
November 16, 2025
Friendly fast service! I thought i had an appointment ended up not, was still in and out of there in less than 2.5 hrs. I thought i had an appointment ended up not, was still in and out of there in less than 2.5 hrs. More
by Deanna
Employees Worked With
