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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,943 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,943 reviews

May 28, 2026

Everything was professional and accommodating. Service adviser was excellent. Job was completed quickly. Thank you More

by hvd713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Coastal Kia responded

Great news! We truly appreciate the five star service review. It was thoughtful of you to tag our Service Consultant, Brian Benson, with such high marks. We love the feedback including, "everything was professional and accommodating." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

May 28, 2026

Dealership was helpful and courteous but tried to contact product specialist by phone twice and couldn’t get up with him More

by FREEDOMTRANSPORT1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Labrador
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026 -

Coastal Kia responded

Thank you for the review and helpful feedback. Please reach out to our Operations Manager Peggy Roberts on her direct line 910-798-4706 with any concerns. We apologize you have missed your Product Specialist by phone. We are here to help and look forward to your call. Thank you !

May 27, 2026

Rafael is an outstanding people person. He made our car buying experience wonderful. Honest, fair, and cool More

by DTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Labrador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Coastal Kia responded

Fantastic news! Thank you! We are thrilled to hear how Rafael exceeded your expectations. Thank you for the five star review and gracious compliments. Congratulations and enjoy!

May 27, 2026

My 2008 Kia went in for recall and when I got it back all lights were on. More

by mrsjbl1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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May 28, 2026 -

Coastal Kia responded

We apologize for your frustration. Please reach out to our Service Director John Wigger on his direct line. His number is 910-798-4716. He would like an opportunity to address your concerns. We are here to help. Thank you! We look forward to your call.

May 26, 2026

Outstanding service provided by Sam Weismann on taking care of all our needs for service . More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Coastal Kia responded

Great news! We truly appreciate the five star service review and high marks for Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize him by name. Thank you for trusting Coastal Kia with your automotive service needs.

May 23, 2026

Always happy to help and the staff is very friendly. The staff is very professional and always happy to help More

by beccablackbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the compliments including, " always happy to help and the staff is very friendly." Thank you for trusting Coastal Kia with your automotive service needs.

May 23, 2026

It was clean and the people was very nice . Fast working, waiting area and bathroom nice More

by TAYLORLOLITA485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

Coastal Kia responded

Thank you! We appreciate your gracious compliments regarding our team and facility. Thank you for the five star rating and for recognizing our courtesy van driver, David Knowles, and service consultant, AJ Boone, with high marks as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

May 21, 2026

Great communication and efficient work! Reliable service from proven professionals. Here are some more words to meet the minimum. More

by THESEANOROURKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Coastal Kia responded

Thank you! We appreciate the five star review and high marks for our Service Consultant AJ Boone. We love the feedback including, "great communication and efficient work!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 20, 2026

Riley was awesome! ! I bought my first new car in November from him. In April, someone pulled out in front of me and totaled it. In May I went back for another new one. More

by notmymonkeys2019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2026 -

Coastal Kia responded

Thank you for the high marks! We hate to hear your car was totaled. Thank you for giving us another opportunity to earn your business. We are thrilled to hear our Product Specialist Riley Harlow exceeded your expectations. We love the feedback including, "Riley was super helpful and I was able to leave as happy the second time as I was the first!" Congratulations again! We are here if you need us. Enjoy.

May 20, 2026

Very help full and patient. Worked with me through the whole process Thank you for everything. I love yhe car! More

by jganassin2829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Langdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Labrador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2026 -

Coastal Kia responded

Great news! Thank you for the five star review! We are thrilled to hear you have already fallen in love with your new car. It was thoughtful of you to go online and rate your recent experience. Congratulations! We are here if you need us.

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