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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 21, 2024

Very helpful and understanding, listening to what I had to say. Took all my worry’s into hand and let me know everything was good! More

by TNTAYLOR4301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
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Oct 21, 2024 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and thoughtful comments. We love the feedback including, "very helpful and understanding, listening to what I had to say." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 20, 2024

Service team is always easy, polite and professional, no matter who assists me. This visit Bob Tomlinson provided excellent service. More

by RANGRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Coastal Kia responded

Thank you for your loyalty. We sincerely appreciate the five star service review and gracious comments. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

October 20, 2024

people a great had service and a few snacks service was done in about 1 hour nomproblems More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for our Service Consultant Sam Weisman. We are thrilled to hear you were able to take advantage of our Customer Lounge Experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 20, 2024

Very helpful and kind. Did all they could for my forte while I was visiting from out of state. More

by marymathews86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review. We are thrilled to hear our service team took great care of you and your Kia Forte during your recent visit to the area. We love the feedback including, "very helpful and kind." Thank you for choosing Coastal Kia for your automotive service needs.

October 20, 2024

Great customer service. My consultant Sam Weisman is the best, always very helpful and friendly. More

by SHER34A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Coastal Kia responded

Thank you! We could not agree more... "Sam Weisman is the best." He is a true ambassador for our customer service culture. We appreciate the five star review and gracious comments. It was thoughtful of you to recognize Sam's efforts. Thanks again!

October 19, 2024

Very professional, always meet with a friendly smile. Thanks for everything. Keep up the good work. More

by HAIRSTONE691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Coastal Kia responded

So thoughtful. Thank you! We appreciate the high marks and gracious feedback. It was kind of you to go online and recognize the efforts of our Service Consultant Sam Weisman and our service team. Please don't hesitate to reach out if you need us. Thanks again!

October 19, 2024

I have owned four Kia cars and have never had bad service at the Kia dealership. They are always friendly, helpful, and go out of their way to take care of their customers. More

by DMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for your loyalty and trust. We are here if you need us.

October 18, 2024

The service department is always timely, informative, and professional. I like that they keep me posted of the status of my service. More

by toddholleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear your recent service visit went well. It is always nice to have our service clients recognize our service write up communications process. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 18, 2024

I look forward to the service! They are always nice, helpful, and fast! Place is always clean. More

by lovintheloven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Oct 18, 2024 -

Coastal Kia responded

Simply wonderful! We truly appreciate the five star service review. It was extremely thoughtful of you to rate so many of our team members with such high marks. Thank you for the compliments for our staff and facility. We are here if you need us.

October 18, 2024

The service from scheduling to actual service to check out was very pleasant. Everyone was helpful upbeat and friendly. .we will definitely come back More

by AAGOSTINETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear your recent service visit went well. We love the feedback including, "everyone was helpful, upbeat and friendly... we will definitely come back." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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