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Coastal Kia - Service Center

Wilmington, NC

4.8
3,383 Reviews

3,383 Reviews of Coastal Kia - Service Center

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March 23, 2025

Sam Weisman always offers honest great service. He is the epitome of what a great service manager should be! More

by JESTROVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

Thank you! Our service consultant Sam Weisman is a true ambassador for our customer service culture. Thank you for mentioning him by name. We are here if you need us. Thanks again!

March 22, 2025

Excellent! ! They do a phenomenal job with service, professionalism, and doing what they say they will do. More

by KWKC14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

Outstanding! Thank you! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia!

March 22, 2025

The people in the service departmen are very caring. Sam is the best always willing to help whe I have a questions about anything when I bring my care in for service. More

by JBROWN4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

We sincerely appreciate the five star review! It was kind of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Please do not hesitate to reach out to Sam or anyone in our service department if you need anything. Thank you for choosing Coastal Kia!

March 22, 2025

Outstanding service team and always professional. I have had the pleasure of working with Gary and David (shuttle driver) several times and look forward to working with them in the future. More

by DRZYZGAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review. It was thoughtful of you to mention our Service Consultant, Gary Nelson, and our Shuttle Driver, David Knowles, by name. We sincerely appreciate your loyalty and are here if you need us. Thank you for choosing Coastal Kia!

March 22, 2025

I had an overall great experience from fast/easy checkin to diagnosis and cost communication and to checkout. Both the initial appointment and the returning a couple of days later when the parts arrived wer More

by patrickdonlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Coastal Kia responded

Thank you for the kind words and high marks! We sincerely appreciate the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 17, 2025

From friendly Howard at drop off of my 2017 Kia Niro to detail-oriented Sam at checkin and checkout, my experience was worry free. Routine maintenance was performed without a hitch. Of course I’ll be back. More

by Soul Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Mar 17, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Service Consultants Howard Ramsey and Sam Weisman. We truly appreciate you trusting our service department with your automotive service needs. Please do not hesitate to reach out if you need us.

March 16, 2025

Overall great experience! I was greeted on time, and the work was completed in a timely manner while I waited ..Which was a very nice area with great set up for working on my More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Coastal Kia responded

Wonderful news! We truly appreciate the heartfelt service testimonial. It was thoughtful of you to go online and share your recent service experience with our Service Consultant Bob Tomlin. We are thrilled to hear we were able to exceed your expectations. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

March 14, 2025

Bob Tomlin was my service guy this past Thursday. I have known him over 14 years. I went from one Kia Rio (14 years), to my second one that I bought last October because of a car accident. To be h More

by jvannostrand54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever, Sales, goes above and beyond
Mar 14, 2025 -

Coastal Kia responded

Thank you for the amazing testimonial! We are thrilled to hear our Service Consultant Bob Tomlin earned your trust and you have built a trusting relationship with him over the years. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate the five star rating and amazing feedback. It was thoughtful of you to give so many of our team members such high marks. Thanks again. We are here if you need us.

March 14, 2025

Service personnel were very professional and shuttle service was great! Dealership mark ups on cars seemed excessive. More

by KMORGAN2375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. We appreciate the helpful feedback. Thank you for choosing Coastal Kia. We are here if you need us.

March 13, 2025

was treated with courtesy and respect by Sam. The car was repaired on time and no charge. Sam is the best. More

by NORMANAMEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Coastal Kia responded

Thank you! We could not agree more. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to go online and mention Sam by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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