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Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

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August 30, 2024

Bob kept me up to date on the latest recall and ordered the parts to have it fixed. He said he would call and schedule an appointment as soon as they arrived. More

by CHALL10355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star review and for mentioning our Service Consultant, Bob Tomlin, by name. We look forward to seeing you during your next visit. Thanks again.

August 30, 2024

Sam Weisman was very nice and was super helpful to me during my service. It was a great experience. More

by blakemoore4157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We appreciate the five star review. Thank you for choosing Coastal Kia for your automotive service needs.

August 30, 2024

Bob is terrific and always very helpful. He explains things clearly and always follows up with a phone call to make sure everything went well. More

by wattsm080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

We could not agree more. Our Service Consultant Bob Tomlin is "terrific and always very helpful." Bob is an ambassador for our customer service culture and has been with Coastal Kia for a long time. Thank you for the high marks and gracious feedback. We are here if you need us.

August 29, 2024

car in for recall convinient appt. service dept kept me informed very professional topped it off with a car wash.surprised and appreciated. More

by BOZZYB1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

We sincerely appreciate this five star review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

August 29, 2024

Everyone, from the moment we pull under the service roof, is always friendly, cooperative, and helpful and they always get the paperwork done in a timely fashion. Volvo needs to take a cue from you all! More

by RKGILLILAND
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

We love this! Thank you! We sincerely appreciate the amazing review and high marks. We love the feedback including, "everyone from the moment we pull under the service roof is always friendly, cooperative, and helpful...." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

August 28, 2024

I got an appointment at a time that worked for me, they were prompt, professional, did as agreed, provided shuttle service, etc. A great experience More

by jimfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Coastal Kia responded

Thank you! We love hearing this. We appreciate the five star service review and compliments for our service team. We love the feedback including, "they were prompt, professional, did as agreed... a great experience." Thank you for choosing Coastal Kia for your automotive service needs.

August 28, 2024

Kia is always helpful and very knowledgeable. Thei service is excellent. Bob Thomlin is wonderful and always takes care of me. David Knowles is a fantastic shuttle driver. Very friendly and More

by KSEAMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to mention Bob Tomlin and David Knowles by name. We appreciate the amazing review and are here if you need us.

August 28, 2024

The process of making an appointment with service department for a factory recall was smooth and easy. Hassle free, no wait time, and the representative on the phone was on point and precise in sche More

by SONG.THOMAS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

This is so thoughtful. Thank you! We sincerely appreciate the heartfelt testimonial and high marks for our team members. Thank you for your trust and loyalty. We appreciate you choosing Coastal Kia for your automotive needs. Please do not hesitate to reach out if you need us. Thanks again!

August 27, 2024

Sam made sure he talked through everything with me and updated me in the lounge (which was clean and comfortable) throughout the process which was greatly appreciated! More

by CLARA_GRACE_MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the amazing review. Please do not hesitate to reach out if you need us.

August 26, 2024

This dealership and their staff are the best. I drive 1.5hrs and by pass 2 closer kia dealers to come here. Sam is a great advisor and he took the time to review my needed services. John Wigger i More

by DOBBIE1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the amazing review and heartfelt testimonial. Thank you for traveling so far to see us. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to to mention John Wigger and Sam Weisman by name. Please do not hesitate to reach out if you need us. Thanks again!

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