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Coastal Kia - Service Center

Wilmington, NC

4.8
3,411 Reviews

3,411 Reviews of Coastal Kia - Service Center

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June 07, 2024

Great people to do business with. They took care of a couple of recalls and washed my vehicle and did a great job. More

by snowben21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the five star service review and gracious comments. We love the feedback including, "great people to do business with." We are thrilled to hear you were able to take advantage of our courtesy wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you! We are here if you need us.

June 06, 2024

Great service and courteous employees. The waiting room is always clean, and the shuttle service will take you anywhere in Wilmington if you don't want to wait. More

by dderosier0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Coastal Kia responded

Perfect! Thank you for the kind words and high marks. We appreciate the five star review and high rating for our Service Consultant Darren Gokey. We are thrilled to hear you have been able to take advantage of our complimentary shuttle service. Thank you for choosing Coastal Kia for your automotive service needs.

June 06, 2024

Service writer was prompt and courteous. Dealership was clean and comfortable. Time frame for service was acceptable. More

by HDPANMAN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Coastal Kia responded

Great news! Thank you for the review and gracious comments. We are here if you need us. Thank you for choosing Coastal Kia!

June 06, 2024

Prompt and polite. The requested service was provided on time and well done. All the checked items were explained and rated. More

by MIKE1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Coastal Kia responded

Wonderful! We appreciate the five star rating and compliments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

June 06, 2024

The staff was professional, and they did a fine job once started on my vehicle. I gave a 2 star rating because of the delay in getting to my vehicle. I waited over an hour before my vehicle went into the s More

by Dennis Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Coastal Kia responded

Dennis, we apologize for your frustration and concerns. Please reach out to our Service Director John Wigger to discuss your recent service visit. We look forward to connecting with you soon. Thank you

June 05, 2024

Thank's so much for the fast, friendly, and great customer service. I really appreciate it. More

by saraclifton1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Coastal Kia responded

Our pleasure! Thank YOU for the five star review and gracious feedback. We are thrilled to hear our service team exceeded your expectations. We sincerely appreciate the high marks and compliments for our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

June 05, 2024

Friendly folks, easy to deal with. Pleased with my first-time experience here. Thank you! More

by BBELINA16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Martin
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Jun 06, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you enjoyed your first visit to Coastal Kia! Thank you for the five star review. We love the feedback including, "friendly folks, easy to deal with." It was thoughtful of you to go online and rate your experience. Thanks again.

June 04, 2024

Fast friendly service. Easy to book appointments Service done on time and for what was quoted More

by JENNIFERSTEVANOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Director John Wigger. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "fast, friendly service...easy to book appointments." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

June 04, 2024

Very pleased this time all the parts were in stock and the job was completed on time More

by MAYFIELDGENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and gracious feedback. It was thoughtful of you to give our Service Consultant Darren Gokey such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

June 03, 2024

The service was bar none! I left with peace of mind and a clean car! More

by jjdeen74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate you going online and sharing your recent service experience. Thank you for the five star rating. We are thrilled to hear you were able to take advantage of our courtesy wash program. Please do not hesitate to reach out if you need us. Thanks again!

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