Cobb County Toyota

Nice service representative, I was getting an oil change the first 1000 miles, I saw a YouTube video that is what they in Japan. I thought I would need to pay he found a coupon but then said I have 2 fr the first 1000 miles, I saw a YouTube video that is what they in Japan. I thought I would need to pay he found a coupon but then said I have 2 free one. Nice. Also I must say in Japan they do 5k oil changes not 10k I recommend Cobb County Toyota recomends the original oil change frequency standard. 10k oil changes is documented horrible for the longevity of engines. Also transmission fluid should be changed every 30k. On my 2015 Corolla CCT service told me in 2017 my fluid never needed changed and service could not figure out a price. I called mariette Toyota they $500. The Toy Shop in north Marietta did it for $130. And said ever 30K is the recommended frequency. Why they told me it never needed changed is very off. More

It was great Ryan was great but I was promised all weather floor mats and I have not received them yet. Does not leave a good taste in my mouth when I’m told one the and another happens. It would ha weather floor mats and I have not received them yet. Does not leave a good taste in my mouth when I’m told one the and another happens. It would have been better to say “ we can’t do that”. I would have ordered them already from weather tech. More

Excellent customer service from sales and finance. Looking forward to the same level of satisfaction from the service department as I plan to use this dealership for maintenance and repair on my new v Looking forward to the same level of satisfaction from the service department as I plan to use this dealership for maintenance and repair on my new vehicle purchase. More

Clif was great. Buying process was pretty straight forward. Wish I had a little more selection in my price range but I got a good car. Buying process was pretty straight forward. Wish I had a little more selection in my price range but I got a good car. More

The first person I encountered in the service department was somebody named Costa. I was already annoyed because I could not get the key out of my ignition for over 18 hours. I pulled into the service garag was somebody named Costa. I was already annoyed because I could not get the key out of my ignition for over 18 hours. I pulled into the service garage, rolled down my window and probably use a stronger tone of voice than necessary, but I said I could not get the key out of my ignition, and he rolled his eyes. Yes, I saw it. I told him it had happened before, he said he’d never heard of this problem. I said well it’s on the Internet, that’s how I solved it the first time. He remarked something along the lines of yeah you can believe everything you see on the Internet. That annoyed me even more. Then he said so you want to leave it, no, I don’t want to leave it. So what’s the problem he said? What a smug little man. The car is telling me to check the backseat. I took everything out of the backseat, I took everything out of the back of the vehicle. I told him I had searched for an answer and was unable to resolve. I said come over here and try to get the key out of the ignition. The key came right out of the ignition. I put the key in, it came right back out. I said MF to the stupid car situation. He probably thought I was talking to him, and in retrospect, it did apply to him. To his attitude. Called back and asked to speak to the person over all of service, and they transferred me to Zach, who is a service manager by the way. He said he was standing there the whole time then backtracked when I asked him about the conversation I had with Costa. He was not standing there the whole time, but acknowledgedthat I was mad and sped out of the service department. Darn right I was mad. Key in the ignition all night long, tricking my car so I could lock it with the other key. Then acting like I’m the idiot??? I did act like a angry woman though. If it happens again, I will document it with video and screenshot every last forum to try to resolve without calling the service department. This will be the last time I use this location. Rolling their eyes at some woman that can’t get the key out of the ignition. Escalating the situation. “Like you can believe everything you see on the Internet.” Amazingly poor CustomerService. More

Service was pretty fast and priced fairly. Staff were helpful. Waiting area is very comfortable. Staff were helpful. Waiting area is very comfortable. More

This was the easiest car transaction we’ve ever experienced! Claude was wonderful and we recommend him 100%!!!!! experienced! Claude was wonderful and we recommend him 100%!!!!! More

Service was fast and the staff was friendly. I couldn't have had a better experience I couldn't have had a better experience More

No customer services. Only provided one car key. Only do the bare minimum to push the car sales. Only provided one car key. Only do the bare minimum to push the car sales. More

Great and efficient service and fair pricing For the services needed. JC was great and maintained communications with me with status updates. services needed. JC was great and maintained communications with me with status updates. More