Cobb County Toyota - Service Center

Too many incidences to capture. 3 cars from just this dealership in all my years in Georgia. I've recommended many times and HD 2 friends make purchases with thsi dealership. Simon 3 cars from just this dealership in all my years in Georgia. I've recommended many times and HD 2 friends make purchases with thsi dealership. Simon is very well versed with his trade. He is sales. He is NOT after sales; when something doesn't work out as planned. And he was not sincere with the game plan with how ro make it better, once a known issue was the matter. I have been serviced by Simon a few times. He was always tactful and professional. He was even friendly. All of those transactions were seamless. This experience was not. And an ENTIRE different Simon arrived. It was unfortunate and frustrating. I've chosen another dealership already and will just hope the way I was pacified and spoken to like a "Woman" & not just a customer on an equal ground was disappointing; to say the least. The dealership itself has served me well & prior to this horrific experience, I truly enjoyed the service in general. The the Service Manager Todd was an expression free robot when it was my turn to deal with him. That added additional aggravation and felt disrespectful. I'm just ONE voice, but this is my truth. Not to mention I am waiting for a refund check from services paid that were covered as a part of My Diamond Package. That were not recognized during all of my exclusive dealership services. So I paid extra in ny car note and then was charged for the covered services as well at the Kiosks. Then I was told I should have made the mention of my plan. Why would a dealership NOT have customers recognized for the tier they are paying for. Odd indeed. But I digress & am a very smart and resourceful woman. Let's see how they hold up thier end and if it it accurate. More

That’s dealership just okay, nothing too exciting. Those service some of them are very rude like Simon Chan Those service some of them are very rude like Simon Chan More

The service guy was really good and able to finish the work before the promised time work before the promised time More

Thanks Toyota! ! always take care with my car do the best make you safety your Car to be in a road!! ! always take care with my car do the best make you safety your Car to be in a road!! More

Great place to get your Toyota serviced, quick and easy access. Top notch service technicians access. Top notch service technicians More

I took my truck I. For an issue with water on the floorboard and for the 5k mile service. After having my truck all day, they cleared the AC drain, but my floorboards w For an issue with water on the floorboard and for the 5k mile service. After having my truck all day, they cleared the AC drain, but my floorboards were still soaked. You would think they would have at least let it air out to see if the water was still accumulating. They also didn’t reset my maintenance light, so it was still on after I left. Now I have to go back to get the floorboard issue sorted, which means another day dropping my truck off. I guess I just expected a better experience buying brand new and going back to that same dealership. More

Simon was great. He explained everything to me. He told me how much everything would cost and they were finished earlier than he thought. A very pleasant experience. He explained everything to me. He told me how much everything would cost and they were finished earlier than he thought. A very pleasant experience. More

The Toyota service center has excellent mechanics. I would recommend them to all Toyota Customers. I would recommend them to all Toyota Customers. More

We have been customers of Cobb County Toyota for 20 years plus. Have not been dissapointed by the treatment for purchase or service ever. plus. Have not been dissapointed by the treatment for purchase or service ever. More

I waited about 1 1/2 hours for service to be completed. Service was expensive. . Service was expensive. . More