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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,681 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,681 reviews

February 23, 2026

Easy to schedule appointment. Fast service. Comfortable waiting room with K-cup coffee and hot chocolate. More

by ejcsheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I am thrilled to hear that you found it easy to schedule your appointment and that you enjoyed our fast service and comfortable waiting area at Colonial West Chevrolet of Fitchburg. Your feedback is appreciated, and we hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2026

Efficient courteous professional and a friendly atmosphere while you're waiting for your vehicle. Best dealership I haven't ever dealt with More

by stephenj.garner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Stephen! I truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. It's great to hear that you found our atmosphere and service to be efficient, courteous, and professional. We look forward to welcoming you back on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2026

Service and sales are top notch Very easy going ! Been going to colonial west Chevrolet for over 20 years. Thank you Jeff Chandler for putting together an amazing team. More

by champion3520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the past 20 years. It’s great to hear that you’ve had such positive experiences with our sales and service teams. Our team will definitely pass along your kind words to Jeff and the team. We look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2026

Communication was great. I had no issues at all. Repair was covered under warranty and u was picked up at home. More

by b.j.vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad to hear that communication was great and that your repair was covered under warranty. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, including our pickup service. If you ever need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 18, 2026

Went in to have the 4 wheel drive fixed. It worked once and I now have to go back and have it looked at again More

by guyfowke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the employee
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Feb 18, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate you bringing your experience to our attention regarding the 4-wheel drive issue. Your satisfaction is important to me, and I encourage you to reach out to me directly to address your concerns and ensure your completesatisfaction. We look forward to assisting you again at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 17, 2026

Needed scheduled service and a needed GM accessory added to one of our Chevy work trucks. Parts were on hand and work was done as scheduled on time and without delay. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you, David! I am glad to hear that the scheduled service and accessory installation for your Chevrolet work truck went smoothly and on time. We appreciate your feedback and look forward to assisting you again at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2026

Everyone is so friendly and helpful. You have a nice waiting area and the service was quick! More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review, Donna! I'm glad to hear that you found our team at Colonial West Chevrolet of Fitchburg to be friendly and helpful. Our team strives to create a comfortable environment, and it's great to know you enjoyed our waiting area and quick service. We look forward to welcoming you back on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 15, 2026

They provided great service as well as communication throughout the appointment. The break room was quite comfortable as well More

by bculley21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2026 -

Colonial West Chevrolet of Fitchburg responded

Glad you shared your experience with us! I'm pleased to hear that you had a great experience with our service and communication at Colonial West Chevrolet of Fitchburg. It's also great to know that you found our break room comfortable. I appreciate your feedback, and we look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 13, 2026

Brought my car in for its first oil and filter change and Pam greeted me with a pleasant smile. Great service at Colonial West as always! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thanks for letting us know how everything went! I'm pleased to hear that Pam provided you with a pleasant experience during your first oil and filter change. I appreciate your kind words, and we look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 11, 2026

Excellent service, Jackie is on the spot. This is my 2nd truck buying from them, yet to have a bad experience. More

by carlparry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Carl! I'm thrilled to hear that you had an excellent experience at Colonial West Chevrolet of Fitchburg and that Jackie provided you with outstanding service. It’s fantastic to know that this is your second truck purchase with us, and we're grateful for your continued trust. We look forward to seeing you again for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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