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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,620 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,620 reviews

November 10, 2025

I get my service at colonial West Chevy every time I need an oil change or tire rotation. Always prompt and professional. No need to go anywhere else. More

by mckenna.patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently choose Colonial West Chevrolet of Fitchburg for your service needs, including oil changes and tire rotations. Our team strives to provide prompt and professional service, and it's great to know that we have met your expectations. We look forward to seeing you again next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 10, 2025

Smooth transaction with Bill. He was able to find me the right truck for the right price. Would highly recommend . More

by Brown.denis24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Denis! I'm thrilled to hear that Bill was able to assist you in finding the perfect truck at the right price. Your recommendation means a lot to us at Colonial West Chevrolet of Fitchburg. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 08, 2025

I had a great experience working with Ivan and the team at Colonial Chevrolet in Fitchburg. They really took the time to listen and work with me to find the perfect fit. The process was smooth, professiona More

by Ashtastic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful feedback! I am thrilled to hear about your great experience with Ivan and our team at Colonial West Chevrolet of Fitchburg. It's our goal to provide a smooth and helpful process for all our customers. I truly appreciate your recommendation, and we look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 07, 2025

The experience was better than I expected. Pam the cashier was the one that stuck out the most, her customer service skills were impeccable, and her attention to detail was astonishing. All in More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, John! I'm glad to hear that your experience at Colonial West Chevrolet of Fitchburg exceeded your expectations. Pam and the entire team work hard to provide exceptional customer service, and we’ll be sure to pass along your kind words to her. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 05, 2025

Really helpful and quick if you’re waiting for your vehicle. They recommend other work for your truck, but don’t pressure you. More

by Jaybuckley0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Jay! I'm thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg helpful and efficient. We believe in providing our customers with the best service without any pressure, so we appreciate your recognition of that. We look forward to seeing you again for your truck's next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 04, 2025

Vinnie and the dealership went through v h great lengths to ensure we could purchase our car at interest and payments we could afford More

by willowtrader
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm glad to hear that Vinnie and the team at Colonial West Chevrolet of Fitchburg were able to assist you in finding a car that fits your budget. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 01, 2025

Everything went great! Needed tires for my truck Colonial West Chevrolet service spoke with Shelley She ordered them Within 48 hours they were on the vehicle ready to go. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback, David! I am happy to hear that your experience with our service team at Colonial West Chevrolet of Fitchburg went smoothly and that Shelley was able to assist you with your truck's tires. We look forward to serving you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 01, 2025

The dealership is on time. Everyone was friendly and kept me informed on the maintenance of truck. The waiting area was clean and comfortable . Bathroom was clean . More

by cherylprice1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Cheryl! I am glad to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It’s great to know that our team kept you informed and that you found our waiting area and facilities to be clean and comfortable. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 31, 2025

They are very friendly and help full , they took the car in quickly and fixed it with no charge, best experience we have had at a dealership. Thank - You More

by blnichols8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It’s our goal to provide exceptional service, and we’re glad we could assist you quickly and at no charge. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 31, 2025

Great service and price. Friendly. Good atmosphere. Will be coming back in future. Highly recommend More

by Palfredson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I am thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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