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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,222 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,222 reviews

February 12, 2024

Working with Robby was great! He made the whole experience very easy. I would absolutely go back to him everytime i buy a truck. Thank you to everyone at the dealership. More

by ksheehan717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Your kind words mean a lot to us. I appreciate your feedback and am happy to hear that Robby and our team were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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February 11, 2024

The process went very well. Vincent was a pleasure to work with. Everyone was very nice. More

by pmwayrynen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review. I'm glad to hear that you found the process of buying your vehicle from us to be enjoyable. I look forward to working with you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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February 09, 2024

It was a quick and easy process and drove away with the new truck same day. More

by Luke Soucie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Colonial West Chevrolet of Fitchburg responded

Luke, thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
February 06, 2024

My service experience was good. You all answered my questions and concerns and I'm happy with your team. Everyone is welcoming and helpful. I also appreciate your shuttle service wh More

by cgeloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Feb 07, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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February 03, 2024

Online appointment was easy to set up day of the appointment went very quick in and out for an oil change More

by Blue frog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Feb 06, 2024 -

Colonial West Chevrolet of Fitchburg responded

I am committed to providing top-quality service and I'm ecstatic to hear that your experience reflected this dedication. I appreciate you taking the time to leave us this great feedback. At Colonial West Chevrolet of Fitchburg, we value our customers and I look forward to seeing you on your next visit. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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February 03, 2024

Great customer service and very friendly employees. They take their time explaining things to you about the vehicles More

by Melissa McQuaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
Report | Print
Feb 06, 2024 -

Colonial West Chevrolet of Fitchburg responded

Melissa, thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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February 02, 2024

They are very helpful and always professional. They have taken good care of my Chevy Silverado. More

by Mabel13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about our service team. Thank you for choosing Colonial West Chevrolet of Fitchburg for your vehicle needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
February 02, 2024

It took awhile to figure it out. The three time the replace the ignition. Everything is working good now. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
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Feb 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
January 30, 2024

Needed ladder racks installed on a recently purchased Chevy KUV Van, Shelley was very pleasant and extremely helpful in scheduling the install in a timely manner and getting our company the van back into More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback, David. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Shelley was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
January 30, 2024

They worked promptly with my company fleet management and got my vehicle all new tires More

by Mjmeadows1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
Report | Print
Feb 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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